Patient Liaison l Behavioral Medicine Clinic

15 Gundersen Lutheran Admin Svcs; Onalaska (WI); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Tuition Investment Program

Career Development Center

Retirement plan

Healthcare benefits

Work/Life balance

Job summary

Gundersen Health System in Onalaska, WI is seeking a Patient Liaison for Behavioral Medicine to welcome and support patients through their care journey. This .6 FTE role (48 hours bi-weekly) runs Monday-Friday, 7:00am–7:00pm with limited weekend shifts, located in Onalaska.

You will deliver compassionate service across phone, in-person, and digital channels, collaborating with providers and staff to maintain smooth clinic flow and care delivery.

Qualifications

• High School Diploma or equivalent is required.
• At least 1 year of office experience with customer service responsibilities.
• Computer proficiency in Microsoft Windows is required.

Responsibilities

• Deliver LOVE + MEDICINE by creating exceptional first and last impressions for every patient.
• Provide top-tier customer service through phone, in-person, and digital interactions.
• Collaborate with providers, medical staff, and leadership to support patient care and clinic flow.
• Be a key part of a team that values empathy, efficiency, and excellence.

Skills

Customer service

Office experience

Computer skills

Education

High School Diploma

Tools

Microsoft Windows

Job description

Love + medicine is who we are, it's what we do, it's why people want to work here.

Scheduled Weekly Hours: 24 Join Gundersen Health System as a Patient Liaison for Behavioral Medicine!

Are you passionate about creating meaningful connections and delivering exceptional service? As a Patient Liaison in our Behavioral Medicine, you’ll be the welcoming face and steady support for patients throughout their healthcare journey—making every interaction count.

At Emplify Health, we’re not just filling positions—we’re building careers. We invest in our teams so they can invest in the communities they serve. Discover how a little empathy changes everything.

What's Available: .6 FTE (48 hours bi-weekly) Shift: Monday-Friday with limited weekends Hours: 7:00am-7:00pm Location: Onalaska

What you will do:

• Deliver LOVE + MEDICINE by creating exceptional first and last impressions for every patient
• Provide top-tier customer service through phone, in-person, and digital interactions
• Collaborate with providers, medical staff, and leadership to support patient care and clinic flow
• Be a key part of a team that values empathy, efficiency, and excellence

What you will get:

• Starting pay of $17.93/hour with increase based on experience!
• + Shift differentials for PM and weekend shifts!
• Support to grow in your career with access to our Career Development Center and Tuition Investment Program
• Top-rated retirement plan and healthcare benefits Departmental leadership that supports you as you do your best work.
• Work/Life balance to love what you do and where you live.

What you need:

• High School Diploma or equivalency 1 year experience in an office setting requiring customer service responsibilities and computer competency in Microsoft Windows.

Emplify Health, a partnership of Bellin Health and Gundersen Health System, is a leading not-for-profit, patient-centered healthcare network based in Green Bay and La Crosse, Wisconsin. With 11 hospitals and over 100 clinics, we serve 67 cities across Wisconsin, Iowa, Minnesota, and Michigan's Upper Peninsula. Join us in making a meaningful difference in the lives of our patients and communities.

We inspire your best life by relentlessly caring, learning and innovating. This is our purpose. Together with our values — belonging, respect, excellence, accountability, teamwork and humility — our pillars set our foundation and our future.

Equal Opportunity Employer

Around here, loving your job is part of the job. Join our mission in changing healthcare while finding a career you'll love! Gundersen Health System offers a proud, local history spanning more than 100 years. Our personalized patient care model is only the beginning of what you will experience as we foster population health transformation and innovation to serve our communities and you. We've made it a priority to enrich the lives of our employees as they find a career they love. Using each employee’s unique talents and passions, Gundersen is committed to delivering exceptional patient and family-centered care to the communities we serve. You can be part of an exciting, highly adaptable and mission-driven organization with a work environment that supports you personally and professionally and a work culture where you are valued and appreciated offering an employee-first culture, work-life balance, and career advancement & growth opportunities. This culture allows our organization to attract elite talent, like yourself!

What You Can Expect:

Empowerment to shape your work environment, encouragement to improve processes and create efficiencies, and support when seeking opportunities for growth Culture that encourages self-care and provides you with opportunities to be your best self at work and at home Competitive compensation and comprehensive benefits packages, as applicable, ensuring your comfort and well-being as a valuable team member Support for your career growth through Professional Development Opportunities, our Tuition Investment Program, Career Development Center, and online continuing education courses Inside our walls and our neighborhoods, we deliver world-class medical care and the right amount of love. We call it LOVE + MEDICINE and it’s more than our practice. It is who we are.

Gundersen Health System, based in La Crosse, WI, is the leading provider of primary and specialized care in western Wisconsin, southeast Minnesota, and northeast Iowa; serving more than 500,000 residents throughout 22 counties. Our physician-led, not-for-profit healthcare system includes a 325-bed teaching hospital, tertiary referral center, and Level II Trauma Center; community clinics; 6 affiliate critical access hospitals; nursing homes; behavioral health services; vision centers; pharmacies; and air and ground ambulance services. Together, we inspire your best life by relentlessly caring, learning, and innovating. We deliver Love + Medicine every day to change lives in our communities and enrich the lives of our employees.

Select Remote/Hybrid Eligible under More search to see our remote-eligible openings. A rewarding career and an excellent quality of life awaits you. Learn more about our excellence in patient care, education, research, culture, and something we call Love + Medicine at www.gundersenhealth.org/careers/life.