Patient Portal Liaison

DIVERSE LYNX LLC; New York (NY); Remote; USD 44,083 - 50,971; Full time

Job summary

A healthcare services organization seeks a remote Patient Portal Liaison to deliver patient support services. This role involves acting as a liaison for patients, managing appointments, and performing outreach. Applicants should have customer interaction experience, strong communication skills, and a high school diploma or GED. Bilingual skills are preferred. Competitive pay offered at $32 to $37 per hour.

Qualifications

• One year experience required.
• Must be able to type 25 to 35 wpm.
• Strong training experience.

Responsibilities

• Telephonic delivery of patient support services.
• Serve as a liaison between patient and health care departments.
• Help guiding patients in need of medical services.
• Collaborative coordination of appointments.
• Track results of outreach calls made to patients.

Skills

Patient or customer outreach/interactions

Strong interpersonal skills

Excellent customer service skills

Bilingual

Strong communication skills

Organized

Education

High School Diploma or GED

BA or currently enrolled in a BA program

Tools

Basic Excel skills

Strong internet and computer skills

Job description

Role:

Patient Portal Liaison

Job Location:

Remote

Pay Range:

$32/ Hr - $37/ Hr

Job Responsibilities:

• Telephonic delivery of patient support services
• Serve as a liaison between patient, professional health care departments and Central Office management
• Helping to guide patients in need of medical services.
• Reviewing relevant information in the Electronic Medical Record
• Collaborative Coordination of appointments for patients at H+H Facilities
• Tracking the results of outreach calls made to patients
• Understanding the value-based payment metrics driving patient outreach
• Communicating with patients in a caring, empathic, and culturally competent manner

Job Requisites:

• One year experience
• Basic Excel skills
• Patient or customer outreach/interactions
• Strong interpersonal skills, both verbal and written.
• Excellent customer service skills.
• Must be able to type 25 to 35 wpm.
• Strong internet and computer skills.
• Have a professional manner.
• Strong training experience.

Preferred Skills:

• Bilingual is a plus
• Strong communication skills
• Organized
• Experience meeting productivity targets is a plus
• Cultural competency and appreciation for health equity
• Experience with NYC H+H and/or the communities in which it serves.
• Ability to work some evenings and/or weekends to increase patient reach rate is a plus

Education:

• High School Diploma or GED required.
• BA or currently enrolled in a BA program,
• Bi-lingual skills are strongly preferred (Spanish, Mandarin, Russian, French, Cantonese, Korean, Urdu, other) Preferred.