Hospital Liaison

Infinity Healthcare Consulting; Rushville (IN); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Excellent Pay

Tuition Reimbursement

Paid Vacation Time

Paid Sick Time

Group Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Plans

401K

Job summary

Infinity Healthcare Consulting is seeking a Hospital Liaison to ensure seamless admissions flow from acute and post-acute care. You will generate referrals, cultivate hospital relationships, and align initiatives with market growth.

The role supports care transitions, collaboration with Concierge and leadership, and relies on strong multi-tasking to improve patient experiences and census growth.

Qualifications

• Must possess, as a minimum, a GED or High School Diploma, with 2 years’ experience.
• Preferred associate degree in healthcare, business or similar with 1 year experience.

Responsibilities

• Stationed daily at primary account to maximize market engagement, and referral review efforts.
• Review and update CRM Dashboard for accurate reporting via Forecast and other communication platforms.
• Respond to all incoming referrals on Careport and/or other referral platforms timely, daily, and throughout the day.
• Provide definitive answers for all incoming referrals within an hour of receiving and/or by end of day, if appropriate.
• Collaborate with leadership to expedite delays, barriers, and solutions in real time.
• Timely PCC data input including patient demographics, resident representative, POA, and Guardian information.
• Weekly Reports and participation in Quarterly Business Development meetings.
• Complete daily Forecast for Team review via Census call, Morning meetings and/or standdown.

Education

GED or High School Diploma

Associate degree in healthcare or business

Job description

We are looking for an Hospital Liaison!

We value quality care as well as a productive, rewarding workplace culture.

• Our comprehensive benefit package includes Excellent Pay, Tuition Reimbursement, Paid Vacation Time, Paid Sick Time, Group Health Insurance, Dental and Vision Insurance, Life insurance plans, Disability plans, 401K

The Hospital Liaison has an essential role in ensuring a seamless transition for all admissions from acute or post acutecare. Your collaborative engagement is significant to coordinate admissions and communication to maintaincontinuity, and ensure the best care, our communities have come to expect. You will generateand manage referrals and admissions from hospitals. You will take lead developing relationships with hospital dischargeplanners, and developing initiatives that align with market to grow business and identify new opportunities. Hospital Liaisonswork very closely with our AD Concierge and leadership, to drive daily admissions. Time Management, andmulti- tasking will be necessary for market growth. Our staff and residents will rely on your knowledge and detail toachieve the best patient experience.

Role Responsibilities

• Stationed daily at primary account to maximize market engagement, and referral review efforts.

• Review and update CRM Dashboard for accurate reporting via Forecast and other communication platforms.

• Respond to all incoming referrals on Careport and/or other referral platforms timely, daily, and throughoutthe day.

• Provide definitive answers for all incoming referrals within an hour of receiving and/or by end of day, ifappropriate.

• Communicate/Collaborate with Business Development and Operations leadership to expedite any delays,barriers, and solutions in real time to expedite, definitive answers.

• Collaborate with AD Concierge on daily updates regarding all pending referrals for Forecast.

• Collaborate with Transitional Advisors on communication with incoming referral, and admissions onCarePort, and other referral platforms.

• Timely PCC data input including patient demographics, resident representative, POA, and Guardianinformation.

• Weekly Reports

• Participate in Quarterly Business Development meeting, aligning initiatives grow census, and market exposure.

• Complete daily Forecast for Team review via Census call, Morning meetings and/or standdown.

• Overseeing Guest Relations and Concierge initiatives including patient rounding, assisting with testimonials,and promoting positive outcomes.

Qualifications

• Must possess, as a minimum, a GED, or High School Diploma, with 2 years’ experience. Preferred associatedegree in healthcare, business or similar with 1 year experience

• Must meet health assessment requirements regulated by the state.

• Must be capable of performing the essential functions of the job.

• Must have initiative, patience, compassion, self-motivation, and solution oriented.