Clinical Liaison

Infinity Healthcare Consulting; Sullivan (IN); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Excellent Pay

Tuition Reimbursement

Paid Vacation Time

Group Health Insurance

Dental and Vision Insurance

Life insurance plans

Disability plans

401K

Job summary

Infinity Healthcare Consulting is seeking a Clinical Liaison to ensure seamless transitions for all admissions. The role involves generating referrals and managing admissions while developing relationships with hospital discharge planners.

Candidates should have at least a GED or high school diploma and related experience. The position offers a comprehensive benefits package, including health insurance and tuition reimbursement.

Qualifications

• Must possess at least a GED or High School Diploma with 2 years’ experience.
• Preferred associate degree in healthcare, business, or similar with 1 year experience.
• Must meet health assessment requirements regulated by the state.

Responsibilities

• Stationed daily at primary account to maximize market engagement and referral review efforts.
• Review and update CRM Dashboard for accurate reporting.
• Respond to all incoming referrals on Careport timely.
• Communicate with leadership to expedite solutions in real time.
• Complete daily Forecast for Team review.

Skills

Initiative

Patience

Compassion

Self-motivation

Solution oriented

Education

GED or High School Diploma

Associate degree in healthcare, business, or similar

Job description

We are looking for a Clinical Liaison. We value quality care as well as a productive, rewarding workplace culture.

Our comprehensive benefit package includes Excellent Pay, Tuition Reimbursement, Paid Vacation Time, Paid Sick Time, Group Health Insurance, Dental and Vision Insurance, Life insurance plans, Disability plans, 401K.

The Clinical Liaison has an essential role in ensuring a seamless transition for all admissions from acute or post acute care. Your collaborative engagement is significant to coordinate admissions and communication to maintain continuity, and ensure the best care our communities have come to expect. You will generate and manage referrals and admissions from hospitals. You will take lead developing relationships with hospital discharge planners, and developing initiatives that align with market to grow business and identify new opportunities. Liaisons work very closely with our AD Concierge and leadership, to drive daily admissions. Time management and multi‑tasking will be necessary for market growth. Our staff and residents will rely on your knowledge and detail to achieve the best patient experience.

Role Responsibilities

• Stationed daily at primary account to maximize market engagement, and referral review efforts.
• Review and update CRM Dashboard for accurate reporting via Forecast and other communication platforms.
• Respond to all incoming referrals on Careport and/or other referral platforms timely, daily, and throughout the day.
• Provide definitive answers for all incoming referrals within an hour of receiving and/or by end of day, if appropriate.
• Communicate/Collaborate with Business Development and Operations leadership to expedite any delays, barriers, and solutions in real time to expedite, definitive answers.
• Timely PCC data input including patient demographics, resident representative, POA, and Guardian information.
• Weekly Reports.
• Participate in Quarterly Business Development meeting, aligning initiatives grow census, and market exposure.
• Complete daily Forecast for Team review via Census call, Morning meetings and/or standdown.
• Oversee Guest Relations and Concierge initiatives including patient rounding, assisting with testimonials, and promoting positive outcomes.

Qualifications

• Must possess, as a minimum, a GED or High School Diploma with 2 years’ experience. Preferred associate degree in healthcare, business or similar with 1 year experience.
• Must meet health assessment requirements regulated by the state.
• Must be capable of performing the essential functions of the job.
• Must have initiative, patience, compassion, self‑motivation, and solution oriented.