Patient Lead and Call Coordinator

Coweta Hearing Clinic Inc; Peachtree City (GA); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Competitive salary

Dental insurance

Free uniforms

Health insurance

Paid time off

Vision insurance

Job summary

Coweta Hearing, Tinnitus & Balance Clinic and Fayette Hearing & Tinnitus Clinic are seeking a Patient Lead & Call Coordinator for a remote/hybrid role. You will respond to new patient leads, make outbound calls, handle inbound calls, and schedule appointments while maintaining a warm, professional first impression of our practice.

Hybrid work includes some at-home days and time in Newnan, Peachtree City offices.

Qualifications

• Excellent phone skills and professional demeanor.
• Able to build rapport quickly with prospective patients.
• Comfortable handling high-volume leads and scheduling.

Responsibilities

• Respond to new patient leads from websites/marketing.
• Make outbound calls to prospects who requested information.
• Answer inbound calls and schedule appointments.
• Follow up with leads not yet scheduled.
• Document calls and outcomes accurately.
• Provide warm, professional first impression of the practice.

Skills

Phone etiquette

Communication

Lead handling

Scheduling

Remote work

Time management

Professional tone

Tools

Scheduling systems

Job description

Benefits

• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Dental insurance
• Free uniforms
• Health insurance
• Paid time off
• Vision insurance

NOW HIRING: Remote/Hybrid Patient Lead & Call Coordinator

Coweta Hearing, Tinnitus & Balance Clinic and Fayette Hearing & Tinnitus Clinic are looking for a professional, personable, and highly dependable Patient Lead & Call Coordinator to help us connect with prospective patients.

This position will primarily involve

• Responding quickly to new patient leads generated through our websites and marketing
• Making outbound calls to individuals who have requested information or expressed interest in our services
• Answering and handling inbound phone calls
• Scheduling appointments and helping prospective patients take the next step
• Following up with leads who have not yet scheduled
• Accurately documenting calls, follow-up attempts, and outcomes
• Providing a warm, professional first impression of our practice

This is NOT cold calling. You will primarily be contacting people who have already reached out to us, submitted their information, or expressed interest in hearing healthcare services.

What We’re Looking For

• Exceptionally comfortable and confident on the phone
• Warm, friendly, professional, and persuasive without being pushy
• Able to build rapport quickly
• Reliable about following up with leads
• Organized and comfortable working with computer-based scheduling and communication systems
• Able to speak clearly and professionally
• Comfortable asking for the appointment and helping patients overcome hesitation
• Self-motivated and able to work independently

Previous experience in medical scheduling, healthcare, dental/medical front office, patient coordination, inside sales, lead follow-up, call centers, or appointment setting is a plus.

Work Location

This position may will be hybrid (some at home, some at Newnan office, some at Peachtree City office)

For remote work, you MUST have

• A quiet, dedicated and professional workspace
• Reliable high-speed internet
• An environment without background noise, children, television, pets, or other interruptions during working hours
• The ability to communicate with patients confidentially and professionally

Because you will often be the first person a prospective patient speaks with, professionalism and phone presence are extremely important.

Schedule: 8:30-4:30 M-F
Compensation: [Insert hourly rate/bonus structure]
Location: Remote/Hybrid –Home, Newnan & Peachtree City, Georgia

If you are someone who genuinely enjoys talking with people, is excellent at follow-up, and understands how important it is to respond quickly when someone reaches out for help, we would love to hear from you.

Flexible work from home options available.