Patient Care Coordinator - Audiology / Hearing Clinic

Coweta Hearing & Balance Clinic; Peachtree City (GA); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Company parties

Competitive salary

Dental insurance

Free uniforms

Health insurance

Paid time off

Vision insurance

Job summary

Coweta Hearing & Balance Clinic in Peachtree City, GA seeks a dedicated Patient Care Coordinator to serve as the vital link between patients and audiology care in a warm, welcoming environment.

Responsibilities include greeting patients, scheduling appointments, collecting insurance data, explaining audiology services, coordinating with audiologists, maintaining HIPAA-compliant records, and assisting with insurance and billing questions.

Qualifications

• High school diploma or equivalent required; associates degree in healthcare preferred.
• Experience in audiology, hearing clinics, or hearing aids is highly preferred.
• Excellent communication and a compassionate demeanor are essential.
• Proficiency with electronic health record systems is advantageous.

Responsibilities

• Greet and assist patients on arrival, ensuring a positive first impression.
• Schedule and manage patient appointments to optimize clinic flow.
• Collect and verify patient information, including insurance and medical history.
• Provide information about audiology services and products to patients and families.
• Coordinate with audiologists to facilitate patient care and follow-up.
• Handle patient inquiries and resolve issues professionally and timely.
• Maintain HIPAA-compliant patient records and privacy practices.
• Support marketing efforts and community outreach initiatives.
• Assist with insurance questions and determining patient financial responsibility.
• Assist with minor hearing aid repairs and hearing aid phone connections.

Skills

Strong communication skills

Compassionate demeanor

EHR proficiency

Multitasking

Detail-oriented

Customer service

Education

High school diploma

Associates degree in healthcare

Tools

EHR systems

Job description

About the Role

Join a locally owned and operated hearing clinic as a Patient Care Coordinator, where you will be the vital link between our patients and their audiology care. This role offers an exciting opportunity to make a positive impact on the lives of individuals seeking hearing solutions in a warm and welcoming environment.

Benefits

• 401(k)
• 401(k) matching
• Bonus based on performance
• Company parties
• Competitive salary
• Dental insurance
• Free uniforms
• Health insurance
• Paid time off
• Vision insurance

About the Role

Join a locally owned and operated hearing clinic as a Patient Care Coordinator, where you will be the vital link between our patients and their audiology care. This role offers an exciting opportunity to make a positive impact on the lives of individuals seeking hearing solutions in a warm and welcoming environment.

Responsibilities

• Greet and assist patients upon arrival, ensuring a positive first impression.
• Schedule and manage patient appointments efficiently to optimize clinic flow.
• Collect and verify patient information, including insurance details and medical history.
• Provide information about audiology services and products to patients and families.
• Coordinate with audiologists to facilitate patient care and follow-up.
• Handle patient inquiries and resolve issues in a timely and professional manner.
• Maintain accurate patient records and ensure compliance with HIPAA regulations.
• Support the clinic's marketing efforts and community outreach initiatives.
• Assist with insurance questions and determining patient financial responsibility
• Assist with minor hearing aid repairs
• Assist with hearing aid phone connections

Requirements

• Audiology, hearing clinic, or hearing aid experience HIGHLY PREFERRED
• High school diploma or equivalent; associates degree in healthcare preferred.
• Strong communication skills and a compassionate demeanor are essential.
• Proficiency in electronic health record (EHR) systems is advantageous.
• Ability to multitask and work effectively in a fast-paced environment.
• Detail-oriented with excellent organizational skills.
• Customer service experience, with a focus on patient satisfaction.
• Willingness to learn and adapt to new technologies and processes.

About Us

Fayette Hearing Clinic Inc has been serving the Peachtree City community for over a decade, providing exceptional audiology care and hearing solutions. Our patients love us for our personalized approach and commitment to improving their quality of life, while our employees appreciate the supportive and collaborative work environment that fosters professional growth.