Intake Specialist

Above and Beyond Therapy; Toms River (NJ); On-site; USD 34,440 - 41,328; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Disability insurance

Growth opportunities

Job summary

A healthcare services provider in Toms River is seeking a Client Intake Specialist to act as the first point of contact for new families. The candidate must be a strong communicator and detail-oriented, guiding families through the onboarding process while ensuring clarity around insurance coverage. This full-time position offers personal and professional growth opportunities within a supportive team culture.

Qualifications

• Strong communicator who enjoys talking with people.
• Detail-oriented and organized – able to manage multiple clients.
• Experience with customer service or healthcare is a plus.

Responsibilities

• Be the first point of contact for new families.
• Guide families through onboarding and verification.
• Ensure clarity around insurance coverage and costs.
• Coordinate across teams for smooth client transitions.
• Deliver an exceptional experience that builds trust.

Skills

Strong communicator

Detail-oriented and organized

Customer service experience

Motivated to help families

Comfortable with computer programs

Job description

Client Intake Specialist – Above & Beyond Therapy

At Above & Beyond Therapy, we believe every family deserves exceptional support on their autism journey. As one of the fastest‑growing ABA therapy providers in the country, we’re looking for a Client Intake Specialist to be the welcoming face of our organization and ensure every new client feels confident, cared for, and set up for success.

Base Pay Range

$25.00/hr – $30.00/hr

Actual pay will be based on your skills and experience. Talk with our recruiter to learn more.

What You’ll Do

• Be the first point of contact for new families – reaching out by phone, email, and other channels to answer questions and explain our services.
• Guide families through onboarding by collecting required documentation, verifying insurance information, and creating accurate client profiles.
• Ensure clarity & transparency around insurance coverage, eligibility, and potential out‑of‑pocket costs.
• Coordinate across teams so each client transitions smoothly into active services.
• Deliver an exceptional experience that builds trust and satisfaction from the very start.

What We’re Looking For

• Strong communicator who enjoys talking with people and can explain information clearly.
• Detail‑oriented and organized – able to manage multiple clients, documents, and deadlines.
• Experience with customer service, healthcare, or insurance verification is a plus (but not required).
• Someone motivated by helping families get access to the care they need.
• Comfortable working with a variety of computer programs and systems beyond standard tools like Microsoft Word and Excel.

Benefits

• Mission‑driven impact: You’ll play a vital role in helping families access life‑changing autism services.
• Team culture: Supportive, collaborative, and passionate teammates who care deeply about the work.
• Growth opportunities: As we expand nationwide, we’re committed to developing our people along the way.
• Medical insurance
• Vision insurance
• 401(k)
• Disability insurance

Seniority Level

• Associate

Employment Type

• Full‑time

Job Function

• Administrative and General Business

Industries

• Mental Health Care, Health and Human Services, Hospitals and Health Care