Intake Coordinator

Children's Specialized ABA; Eatontown (NJ); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Paid time off

Medical benefits

Dental and vision

Life insurance

Employee assistance

401(k) plan

Company discounts

Job summary

Children’s Specialized ABA in Eatontown, NJ is hiring an Intake Coordinator to manage onboarding of new clients into ABA services, coordinate scheduling, and serve as the main contact for families and clinicians.

The role requires strong communication, attention to detail, and experience with intake in healthcare. It is an on-site, full-time position with a core hours schedule 8:30AM–5:00PM, Monday through Friday.

Qualifications

• One year or more experience with intake and scheduling in a healthcare setting.
• Strong communication skills.
• Detail oriented.
• Experience in an ABA setting is a plus.

Responsibilities

• Completing intake phone calls for new client referrals.
• Educating families about the services we provide.
• Verifying client insurance benefits to determine eligibility.
• Communicating with families their insurance benefits and financial obligations.
• Accurate data entry and communication recorded in EHR and other software.
• Updating client availability for therapy.
• Input, update, and exercise discretion to modify client schedules as needed.
• Exercise discretion to schedule clients appropriately, maximizing their authorization.
• Communicating all schedule changes with team including family, RBT, and BCBA.
• Use judgement in addressing concerns with filling schedules and any other client concerns.
• Inputting authorizations into EHR.
• Auditing all parts of EHR for accuracy and completeness.
• Evaluating staffing needs and communicating with team.
• Attending team meetings and communicating current needs.
• Identify scheduling and staffing adjustments necessary, and address accordingly based on client satisfaction feedback received.
• Use judgement in coordinating schedules of other professionals (SLP, OT, psychologist, social worker, etc.).
• Other duties as assigned

Skills

Intake scheduling

Healthcare experience

Communication skills

Detail oriented

ABA experience

Education

High school diploma or equivalent

Job description

About Children’s Specialized ABA

Children’s Specialized ABA is part of the Children’s Specialized Hospital Autism Center of Excellence. We serve children with ASD by combining clinical innovation, whole-child care, and personalized therapy.

At Children’s Specialized ABA, we envision a future where every child diagnosed with autism has access to innovative and compassionate care, empowering them to thrive and reach their full potential. Our vision is built on four core values:

• Inclusivity: We celebrate the diversity within the Autism spectrum and are committed to creating an inclusive environment that respects and values each person’s individual strengths and differences.
• Innovation: We foster a culture of creativity and collaboration, exploring new ideas to develop personalized solutions that enhance quality of life for all children with Autism.
• Connection: We actively engage with the health systems and broader community to coordinate services and care for people with Autism.
• Quality and Safety: We invest in research and training to provide cutting-edge, effective, safe, and personalized services tailored to the unique needs of those we serve.

Join Us as an Intake Coordinator

The Intake Coordinator plays a vital role in facilitating the smooth onboarding of patients into ABA services, acting as a crucial point of contact and ensuring all necessary information and paperwork are completed efficiently and accurately. This role will work alongside clinical staff and families to coordinate scheduling for proper case treatment plans.

What You'll Do:

• Completing intake phone calls for new client referrals
• Educating families about the services we provide
• Verifying client insurance benefits to determine eligibility
• Communicating with families their insurance benefits and financial obligations
• Accurate data entry and communication recorded in EHR and other software
• Updating client availability for therapy
• Input, update, and exercise discretion to modify client schedules as neededl
• Exercise discretion to schedule clients appropriately, maximizing their authorization
• Communicating all schedules changes with entire team including family, RBT, and BCBA
• Use judgement in addressing concerns with filling schedules and any other client concerns
• Inputting authorizations into EHR
• Auditing all parts of EHR for accuracy and completeness
• Evaluating staffing needs and communicating with team
• Attending team meetings and communicating current needs
• Identify scheduling and staffing adjustments necessary, and address accordingly based on client satisfaction feedback received
• Use judgement in coordinating schedules of other professionals (SLP, OT, psychologist, social worker, etc.)
• Other duties as assigned

What You'll Need

• High School diploma or equivalent
• One year or more experience with intake and scheduling in a healthcare setting
• Strong communication skills
• Detail oriented
• Experience in an ABA setting is a plus

Work Location & Hours

This is a full time position that will be on-site in our Eatontown, NJ EI Center. The core hours are 8:30AM to 5:00PM Monday through Friday.

Why Work With Children’s Specialized ABA?

We’re an amazing ABA provider! We take a whole-child, whole-caregiver approach. Our integrated model combines ABA therapy with speech, occupational therapy, and behavioral health support. You’ll be part of a deeply collaborative, mission-driven team.

Here’s what you can expect:

• Up to 19 paid days off in your first year (including PTO, sick time, and holidays); earned on an accrual basis, paid time off increases with tenure
• Comprehensive benefits including FREE medical (for employee, buy-up for dependent/partner coverage), voluntary dental, vision, short-term disability, critical illness coverage, and more!
• Free 50k life insurance policy.
• Free Employee Assistance Program (EAP).
• 401(k) retirement savings plan
• Company discount program – discounts of amusement parks, memberships, cruises, movie tickets, spas, sports ticks and more.?

Compensation

The expected salary range for this role is $22.00–$26.00 per hour, and the position is bonus eligible.

Final compensation will be based on a range of factors, such as your skills, education, experience, certifications, market conditions, and internal equity. All offers are made in alignment with applicable federal and state laws.

Children’s Specialized ABA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.?