Patient Access & Scheduling Specialist

UMass Memorial Health; Worcester (MA); On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

Signing bonus

Job summary

UMass Memorial Health is seeking an experienced administrative assistant to support ambulatory care patients, coordinating appointments, financial counseling, interpreter services, and referrals as needed. The role operates Monday through Friday, with a day shift from 8:30 to 5 and a 32-hour work week.

You will verify patient demographics and insurance, collect co-pays, obtain signatures, prepare patient information for clinicians, and assist with call handling and scheduling across multiple

Qualifications

• High School Diploma required.
• Preferred: Associate's or Bachelor's degree.
• 3 years of related experience; waiver if degree.
• Ability to use specialized applications software and computer systems.
• Professional demeanor and strong communication skills.
• Knowledge of business office procedures and medical terminology is preferred.

Responsibilities

• Greets visitors and patients for appointments and procedures.
• Verifies patient demographics and insurance information.
• May collect co-payments from patients.
• Obtains signatures of consent for treatment and billing.
• Assists with financial counseling, interpreter services, and referrals as needed.
• Receives and directs phone calls; routes messages.
• Schedules urgent and routine appointments across multiple providers.
• Prepares patient information for clinicians for scheduled visits.
• Maintains accurate records and handles billing discrepancy resolution.

Skills

Customer service

Communication

Computer literacy

Medical terminology

Multitasking

Education

High School Diploma

Associate's or Bachelor's degree

Job description

UMass Memorial Health is seeking an experienced administrative assistant to support ambulatory care patients, coordinating appointments, financial counseling, interpreter services, and referrals as needed. The role operates Monday through Friday, with a day shift from 8:30 to 5 and a 32-hour work week.

You will verify patient demographics and insurance, collect co-pays, obtain signatures, prepare patient information for clinicians, and assist with call handling and scheduling across multiple