Intake Coordinator

The-Promptcare-Companies,-Inc; Lenexa (KS); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive Salary

Medical, Dental, Vision Package

401(k) Plan (discretionary)

PTO - Vacation, Sick & Personal days

Referral bonuses & Discount Ticket

Employee Recognition Program

Job summary

The PromptCare Companies in Lenexa, KS seeks an Intake Coordinator to handle inbound orders from referrals and patient requests across calls, fax, and email. You will learn our enterprise system to process new orders and re-orders for patients, ensuring accuracy and timely communication.

This full-time, hybrid role requires attention to detail, teamwork with sales and care teams, and a customer-focused approach in a dynamic healthcare environment.

Qualifications

• College education preferred, but relevant experience may substitute.
• Strong PC skills, especially the MS Office suite.
• Experience with Brightree or CPR+ is a major advantage (training provided).
• Experience with patient admissions and customer service in referral-source settings is strongly preferred.
• Experience with hospitals, physicians, case managers, and sales teams is preferred.

Responsibilities

• Provide clients with timely, accurate information and take corrective actions to ensure satisfaction.
• Obtain patient referral admission data and document initial information.
• Notify staff of pending referrals and patient admissions; maintain communication across departments.
• Enter new patient information into the order processing system.
• Generate a referral log daily and forward to staff.
• Perform insurance verification and obtain prior authorizations for onboarding.
• Coordinate with sales, case managers, physicians, and patients to obtain data for authorization when needed.
• Conduct cost analyses for new referrals and share with Sales and dietitian when required.
• Handle phone calls and triage problems per company standards and training policies.
• Schedule deliveries to meet patient needs and cost guidelines.
• Document referral sources or patient concerns accurately and act to resolve issues.

Skills

MS Office

Customer service

Education

Associate or Bachelor’s degree preferred

Tools

Brightree

CPR+

Job description

Description

PromptCare is seeking a highly motivated and detail-oriented Intake Coordinator to join our team. The successful candidate will be responsible for processing inbound orders from our referral sources and requests for assistance from our patients through a variety of mediums, including inbound and outbound client calls, faxes, and e-mails. The successful candidate must become proficient in the use of our enterprise system to enable the accurate processing of new patient orders and re-orders for existing patients. If you are a self-starter with a passion for helping others and a desire to work in a dynamic healthcare environment, we encourage you to apply for this exciting opportunity. To learn more about our company, please visit

Reports to: Departmental Lead, Supervisor or Manager

Job Type: Full-time, 40 hours per week, hybrid schedule, Mon-Fri 8:30am-5:00pm

Location: Lenexa, KS

Requirements

• A college education (associate or bachelor’s degree) is preferred, but we will consider strong relevant experience in lieu of a college degree
• Must have strong PC skills, especially the MS Office suite
• Previous experience with Brightree or CPR+ software, is a major advantage (although training will be provided)
• Previous experience with patient admissions and customer service in a similar referral source-based practice setting is strongly preferred
• Previous experience working with hospitals, physicians, case managers, and sales team is preferred

Job Responsibilities, included but not limited to:

• Provide our clients with timely and accurate information and take appropriate corrective actions regarding our services to ensure the customer’s complete satisfaction
• Obtains patient referral admission data and documents initial information
• Notifies appropriate staff of all pending referrals and patient admissions and maintains communication between referral, sales, dispatch, and other departments as needed
• Enters new patient information into the order processing system
• Generates a referral log every day and forwards to appropriate staff
• Performs insurance verification and obtains prior authorizations for patient onboarding
• If additional information is needed to obtain authorization, direct contact with sales, case manager, physician, and patient may be required until all data is collected, and the authorization process is complete
• Performs cost analyses for new referrals and communicates information to Sales and dietician if required
• Process telephone calls and triage problems in accordance with company standards and other verbal and written training policies
• Assure deliveries are scheduled to meet patient needs and company guidelines for cost-effectiveness
• Follow proper procedures for accurate and timely documentation of referral source or patient concerns, and most importantly, take appropriate corrective actions

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and listen. Requires the ability to lift files, open filing cabinets and bend or stand as necessary. This position requires the ability to occasionally lift office products and supplies of 20 pounds but no more than 35 pounds.

Benefits & Perks

• Competitive Salary
• Medical, Dental, Vision Package
• 401(k) plan (discretionary)
• PTO - Vacation, Sick and Personal days, and paid holidays
• Referral bonuses & Discount Ticket Program
• Employee Recognition Program

Equal Employment Opportunity

The PromptCare Companies is committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination on the basis of race, color, age, national origin, religion, gender, gender identity, sexual orientation, pregnancy, marital status, genetic disposition, disability, veteran's status or any other characteristic or classification protected by State/Federal/Local laws. We foster a work environment in which diversity and inclusion are embraced, people are hired and advanced on their merits, and employees are treated with mutual respect and dignity.