Patient Intake Coordinator

Fresenius Medical Care North America; Kennesaw (GA); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player in healthcare services seeks a dedicated professional to enhance patient admissions and care. This role offers a unique opportunity to make a significant impact on patient experiences while working in a fast-paced and collaborative environment. You will engage with referral sources and clinics, ensuring a smooth admissions process and utilizing Salesforce CRM for effective communication. If you are passionate about customer service and healthcare, this position provides a pathway for career advancement and personal growth within a supportive team.

Qualifications

• 2-4 years of experience in customer service or healthcare setting.
• Detail-oriented with database entry skills.

Responsibilities

• Primary liaison with referral sources to facilitate patient admissions.
• Coordinate admissions process and manage patient referrals efficiently.

Skills

Customer Service

Sales Skills

Communication

Organizational Skills

Interpersonal Skills

Detail-oriented

Education

High School Diploma

Associate’s Degree

Bachelor’s Degree

Tools

Salesforce CRM

Standard Office Applications

Job description

Employer Industry: Healthcare Services

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Work in a fast-paced environment managing a diverse patient caseload
- Chance to make a positive impact on patient admissions and care
- Engage in a customer-facing role that emphasizes sales and service skills

What to Expect (Job Responsibilities):
- Serve as the primary liaison with referral sources, clinics, and discharge planners to facilitate patient admissions
- Coordinate the admissions process, ensuring timely collection of necessary data and clearances
- Manage multiple patient referrals and communications efficiently, utilizing Salesforce CRM
- Collaborate with various departments to resolve issues impacting patient admissions
- Assist in processing referrals and calls, especially during busy periods

What is Required (Qualifications):
- High School Diploma required; Associate’s Degree desirable; Bachelor’s Degree strongly preferred
- 2-4 years of related experience in a customer service or healthcare setting
- Excellent sales and customer service, communication, organizational, and interpersonal skills
- Detail-oriented with the ability to accurately enter information into a database system
- Working knowledge of standard office applications, including email, word processing, and spreadsheets

How to Stand Out (Preferred Qualifications):
- Familiarity with Salesforce or EMR systems
- Experience in a healthcare-related role focused on patient intake or admissions
- Strong ability to adapt to change and support new policies and procedures

#HealthcareServices #PatientCare #CustomerService #CareerOpportunity #SalesSkills

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About the company

With comprehensive solutions for people living with chronic kidney disease and related conditions, we are working together to improve the quality of life of every patient, every day. We are transforming healthcare through research, innovation, and compassion.