Patient Intake Coordinator

MicroTransponder; Dallas (TX); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Vivistim Intake Coordinator to be the first point of contact for patients considering innovative treatment options. This role involves guiding patients through their journey, coordinating educational sessions, and managing communications with clinical navigators. Candidates should possess strong patient communication skills and experience with CRM systems like Salesforce. The position offers a dynamic work environment where you can make a significant impact on patient experiences while enjoying comprehensive benefits, including unlimited PTO and a 401(k) plan with company matching.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with Company Matching

Unlimited Paid Time Off

15 Paid Holidays

Qualifications

• Experience in patient communication and care coordination is essential.
• Associate or four-year degree in health-related field preferred.

Responsibilities

• Serve as the primary point of contact for patients and caregivers.
• Manage new leads and cases in the CRM system.

Skills

Patient Communication

Care Coordination

CRM Systems (Salesforce)

Microsoft Word

Fluency in Spanish

Education

Associate Degree in Health-Related Field

Four-Year College Degree

Tools

Salesforce

Gmail

Job description

The Vivistim Intake Coordinator plays a critical role in the initial communication and processing of inquiries, referrals, and documents for individuals considering or being considered for the Vivistim program. The Vivistim system is FDA-approved for adult patients who have suffered an Ischemic Stroke and are dealing with chronic Moderate to Severe Upper Extremity Impairment. It uses an implanted medical device to promote neuroplasticity when paired with rehabilitation, helping patients regain fine motor skills.

As the first point of contact for prospective patients, the Vivistim Intake Coordinator serves as the face and voice of the company, guiding patients through their journey with Vivistim. This individual will engage in conversations via phone, email, and video, providing information and support, assisting with initial screenings, and scheduling further consultations with the Vivistim Clinical Navigator. The role includes answering questions about Vivistim and candidacy criteria and supporting patients throughout their learning process.

Additionally, the Intake Coordinator collaborates closely with the Vivistim Clinical Navigator, assisting in follow-up communication, ensuring the timely processing of necessary documents, and addressing technical inquiries, particularly related to the electronic consent process.

This role is vital in providing patients with clear and curated information, minimizing the complexity of navigating health systems, and ensuring a smooth path for those who choose Vivistem Paired VNS Therapy as their treatment option.

Position Responsibilities / Essential Functions

1. Serve as the primary point of contact for patients and caregivers, addressing initial inquiries regarding Vivistim, candidacy, and next steps.
2. Coordinate educational sessions with Vivistim Clinical Navigators, either immediately or by scheduling field education as needed.
3. Create and manage new leads and cases in the CRM system (Salesforce).
4. Assist patients with the technical completion of consent forms, addressing any questions or concerns regarding the process.
5. Facilitate the creation, sending, and confirmation of faxed referral forms to patients and providers upon request.
6. Process incoming faxes, ensuring they are received, saved, and forwarded appropriately.
7. Manage incoming calls, directing them to the appropriate team members when necessary.
8. Perform initial screening for Vivistim Paired VNS therapy candidacy, scheduling follow-up education sessions with the Vivistim Clinical Navigator.
9. Support patients and caregivers by following up on next steps and assisting with scheduling and coordination.
10. Collaborate cross-functionally within MicroTransponder to address patient needs.
11. Maintain accurate patient information in the CRM system, ensuring tasks and action plans are clearly documented for ongoing patient engagement.
12. Understand the full patient journey, from identification (self-referral or healthcare provider identification) through implant and rehabilitation, taking into account geographic, capacity, and demand factors.

Requirements

• Education: Associate degree or a Four-year college degree in a health-related field preferred or relevant experience in health professions, with a focus on delivering excellent patient experiences. Candidates with experience as a Certified Medical Assistant, Patient Care Tech, Pharmacy Tech, or Medical Scribe are encouraged to apply.
• Language Skills: Fluency in Spanish is preferred.
• Experience: Prior experience in patient communication and care coordination, ideally in an office or hospital setting.
• Technical Proficiency: Strong proficiency in Microsoft Word, Gmail, and database programs, with excellent typing skills. Experience with CRM systems such as Salesforce.com is highly desirable.
• Certifications: Advanced certifications are a plus.
• Clinical Background: Experience in a clinical setting (such as a physician's office or physical rehabilitation setting) as a COTA, PTA, EMT-P, or OT/PT is a plus but not required.
• Insurance Knowledge: Familiarity with insurance terminology is beneficial.
• Travel Requirements: Must be able to travel domestically (2-3 times per year) for company-related activities.

The intent of this position description is to provide a representative summary of the major duties and responsibilities. Incumbents may be required to perform other job-related tasks, including covering for colleagues or cross-functional work as needed.

MicroTransponder, Inc. is an equal opportunity employer, committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment regardless of gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other protected category.

Benefits

MicroTransponder provides comprehensive benefits, including medical, dental, and vision plans, an FSA, a 401(k) plan with company matching, an unlimited Paid Time Off (PTO) program, and approximately 15 paid holidays per year.