Patient Intake & Care Coordination Specialist

BestHHP; Hayward (CA); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Generous PTO Policy

Wellness Days

Paid Sick Days

Paid Bereavement Leave

Skills Training & Development

Company Social Events

Referral Bonus

401(k) With A Company Match

Health Insurance (Medical, Dental, and

Vision Options)

FSA

Job summary

Best Home Health Providers Inc. is seeking an Intake Coordinator in Hayward, CA to be the first point of contact for patients, families, and referral partners. You will coordinate care, verify coverage, and help set the foundation for an excellent home health experience.

The role requires strong communication, organization, and relationship-building skills, with emphasis on patient-centered service and teamwork in a supportive, family-oriented environment.

Qualifications

• Strong written and verbal communication skills required.
• Excellent interpersonal skills for patient and referral partner interactions.
• Excellent organizational abilities with multitasking capacity.

Responsibilities

• Evaluate referred patients and gather required documentation (history, physicals, Face-to-Face verifications).
• Verify insurance coverage and obtain prior authorizations for home health services.
• Coordinate with hospital discharge planners, case managers, and clinical teams for safe transitions home.
• Interview patients and families to understand home needs for the care team.
• Complete and maintain accurate referral records and intake documentation.
• Serve as liaison between the organization, hospitals, and insurance providers.
• Track referral data, attend team meetings, and inform leadership of delays in care.
• Perform other duties as required for patient services.

Skills

Communication skills

People-focused

Organizational skills

Professional phone presence

Relationship-building

Education

High school diploma

Tools

Office software

Job description

Best Home Health Providers Inc. is seeking an Intake Coordinator in Hayward, CA to be the first point of contact for patients, families, and referral partners. You will coordinate care, verify coverage, and help set the foundation for an excellent home health experience.

The role requires strong communication, organization, and relationship-building skills, with emphasis on patient-centered service and teamwork in a supportive, family-oriented environment.