Intake Coordinator

BestHHP; Hayward (CA); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Generous PTO Policy

Wellness Days

Paid Sick Days

Paid Bereavement Leave

Skills Training & Development

Company Social Events

Referral Bonus

401(k) With A Company Match

Health Insurance (Medical, Dental, and

Vision Options)

FSA

Job summary

Best Home Health Providers Inc. is seeking an Intake Coordinator in Hayward, CA to be the first point of contact for patients, families, and referral partners. You will coordinate care, verify coverage, and help set the foundation for an excellent home health experience.

The role requires strong communication, organization, and relationship-building skills, with emphasis on patient-centered service and teamwork in a supportive, family-oriented environment.

Qualifications

• Strong written and verbal communication skills required.
• Excellent interpersonal skills for patient and referral partner interactions.
• Excellent organizational abilities with multitasking capacity.

Responsibilities

• Evaluate referred patients and gather required documentation (history, physicals, Face-to-Face verifications).
• Verify insurance coverage and obtain prior authorizations for home health services.
• Coordinate with hospital discharge planners, case managers, and clinical teams for safe transitions home.
• Interview patients and families to understand home needs for the care team.
• Complete and maintain accurate referral records and intake documentation.
• Serve as liaison between the organization, hospitals, and insurance providers.
• Track referral data, attend team meetings, and inform leadership of delays in care.
• Perform other duties as required for patient services.

Skills

Communication skills

People-focused

Organizational skills

Professional phone presence

Relationship-building

Education

High school diploma

Tools

Office software

Job description

At Best Home Health Providers Inc., we've gone from treating 10 patients to thousands of patients all throughout the Bay Area and beyond in just 6 years. We've won awards for our high-quality care with patients and continue to grow rapidly. At Best, you and the patients aren't a number.

Our mission is to ensure a smooth transition for patients returning home from medical facilities by offering expert guidance throughout their recovery journey.

Are you organized, people-focused, and passionate about helping patients get the care they need? Join our team as an Intake Coordinator and play a key role in guiding patients from hospital to home. You'll be the first point of contact for patients, families, and referral partners — coordinating care, verifying coverage, and setting the foundation for an excellent home health experience.

We value teamwork, empathy, and a commitment to high-quality service, all aimed at putting patients and their families at ease during their recovery. If you are passionate about making a positive impact in patients' lives and working in a supportive and family-oriented atmosphere, we encourage you to join us in providing exceptional home health care.

Please note that this is a Non-Exempt role at $22 to $25/hr.

Responsibilities

• Evaluate referred patients and gather required documentation, including history and physicals and Face-to-Face verifications
• Verify insurance coverage and obtain prior authorizations for home health services
• Coordinate with hospital discharge planners, case managers, and clinical teams to support safe, timely transitions home
• Interview patients and families to understand home needs and build a clear picture for the care team
• Complete and maintain accurate referral records and intake documentation
• Serve as a liaison between our organization, hospitals, and insurance providers
• Track referral data, attend team meetings, and keep leadership informed of any delays in care
• Perform other duties as required for patient services

• At least 18 years of age
• High school diploma required; prior experience in medical administrative support preferred
• Strong written and verbal communication skills, including a professional phone presence
• Comfort with computers, data entry, and standard office software
• A friendly, professional demeanor and a talent for building strong relationships with patients, families, and referral partners
• Strong organization and the ability to juggle multiple priorities with ease
• Reliable personal vehicle and valid driver's license

• Generous PTO Policy
• Wellness Days
• Paid Sick Days
• Paid Bereavement Leave
• Skills Training & Development
• Company Social Events
• Referral Bonus
• 401(k) With A Company Match
• Health Insurance (Medical, Dental, and Vision Options)
• FSA