Patient Insurance & Financial Assistance Navigator

CH01 CHE Fresenius Medical Care (Schweiz) AG; New Bern (NC); On-site; USD 55,000 - 75,000; Full time

Job summary

Fresenius Medical Care seeks an Insurance Coordinator to educate dialysis patients about insurance options, coordinate enrollment, and ensure timely processing of claims. The role involves reviewing coverage, assisting with Medicare/Medicaid applications, and supporting open enrollment activities.

Strong communication and accurate data management are essential. Extensive local travel to clinics in the assigned region is required; a valid driver’s license is necessary.

Qualifications

• Bachelor's degree required; Healthcare focus preferred.
• 2–5 years of healthcare experience preferred.
• Experience with Medicare, Social Security and Medicaid systems is a plus.

Responsibilities

• Educate patients on insurance options and coordinate enrollment.
• Follow up on open enrollment and paperwork for claims.
• Travel to clinics within the assigned region and maintain records.
• Maintain accurate insurance data for Accounts Receivable and QA processes.
• Prepare monthly reports and audit patient insurance information.

Skills

Medicare

Medicaid

Customer service

Communication skills

Microsoft Office

Driver's license

Education

Bachelor's Degree

Social Work or Healthcare focus preferred

Tools

Microsoft Office

Job description

Fresenius Medical Care seeks an Insurance Coordinator to educate dialysis patients about insurance options, coordinate enrollment, and ensure timely processing of claims. The role involves reviewing coverage, assisting with Medicare/Medicaid applications, and supporting open enrollment activities.

Strong communication and accurate data management are essential. Extensive local travel to clinics in the assigned region is required; a valid driver’s license is necessary.