Patient Insurance & Benefits Navigator

Freseniusmedicalcare; San Antonio (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

Fresenius Medical Care seeks a Health Insurance Counselor to educate dialysis patients on Medicare, Medicaid, state renal programs, COBRA, and other options across designated clinics. You will coordinate applications, collect signatures, verify eligibility, and act as liaison with insurers and Social Security offices to ensure coverage and timely payments.

Travel locally to clinics, document patient information, assist with indigent waivers, and support billing accuracy.

Qualifications

• Bachelor's degree required; Social Work or healthcare focus preferred.
• 2–5 years healthcare experience preferred.
• Experience with Medicare, Social Security and Medicaid systems a plus.
• Excellent written and communication skills.

Responsibilities

• Educates patients on insurance options and coordinates applications.
• Obtains premium statements and signatures; tracks and follows up.
• Assists with Medicare/Medicaid eligibility and enrollment.
• Manages annual indigent waiver processes.
• Monitors insurance information and supports billing accuracy.

Skills

Medicare/Medicaid knowledge

Customer service

Excellent communication

Microsoft Office

Driver's license

Education

Bachelor's degree in Social Work or healthcare

Tools

Microsoft Office

Job description

Fresenius Medical Care seeks a Health Insurance Counselor to educate dialysis patients on Medicare, Medicaid, state renal programs, COBRA, and other options across designated clinics. You will coordinate applications, collect signatures, verify eligibility, and act as liaison with insurers and Social Security offices to ensure coverage and timely payments.

Travel locally to clinics, document patient information, assist with indigent waivers, and support billing accuracy.