Patient Admissions Specialist

Tennova Healthcare- North Knoxville Medical Center; Knoxville (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

Tennova Healthcare- North Knoxville Medical Center is seeking an Admitting Clerk to efficiently register patients, verify insurance, and explain financial documents. The role emphasizes accurate documentation, excellent customer service, and compliance with policies.

Responsibilities include patient intake, order entry, coordinating with departments, and supporting emergency plans in a fast-paced hospital setting in Knoxville, TN.

Qualifications

• 0-2 years of admissions or customer service experience.
• 1-2 years in healthcare setting preferred.

Responsibilities

• Register patients accurately in the registration system and obtain signatures on forms.
• Verify insurance coverage and identify plan codes for accurate billing.
• Explain ABNs and financial documents to patients and families.
• Counsel self-pay patients on costs, options, and resources.
• Secure and log patient valuables for safekeeping.
• Place patient identification armbands for accurate care.
• Read physician orders to determine registration processes.
• Notify departments or physicians of arrivals and follow up on delays.
• Assist with inpatient bed assignments with nursing staff.
• Operate a multi-line phone system and relay messages.
• Support emergency plans and adhere to policies.

Skills

Interpersonal communication

Customer service

Multitasking

Attention to detail

Professionalism

Tools

Electronic registration systems

Job description

Tennova Healthcare- North Knoxville Medical Center is seeking an Admitting Clerk to efficiently register patients, verify insurance, and explain financial documents. The role emphasizes accurate documentation, excellent customer service, and compliance with policies.

Responsibilities include patient intake, order entry, coordinating with departments, and supporting emergency plans in a fast-paced hospital setting in Knoxville, TN.