Patient Implant Care Coordinator - Oral Surgery

Sboralsurgery; Santa Barbara (CA); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Medical, Dental, Vision coverage

401(k) plan with company match

Health Savings Account (HSA)

Paid vacation and holidays

Bonus potential

Uniforms provided

Job summary

Sboralsurgery in Goleta, CA seeks a Patient Implant Care Coordinator to greet patients, answer phones, schedule appointments and provide cost estimates while collecting patient financial responsibility. You will also help manage the doctors’ schedule and communications with patients and referring offices.

Responsibilities include updating patient insurance, coordinating with the clinical team to ensure a great patient experience, collecting payments, explaining treatment options and costs, and

Qualifications

• High school diploma or equivalent.
• Two years of customer service experience.
• Medical or dental experience preferred.

Responsibilities

• Greet patients and answer phones; schedule appointments.
• Provide cost estimates and collect patient financial responsibility.
• Manage doctor schedule and communications with patients and referring offices.
• Update patient insurance information.
• Communicate treatment options and costs to patients.
• Maintain HIPAA confidentiality.
• Collect payments in a professional manner.

Skills

Customer service

Organizational skills

Leadership

Cross-functional work

Education

High school diploma or equivalent

Tools

Typing

Filing

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Patient Implant Care Coordinator - Oral Surgery

The Patient Implant Care Coordinator will greet patient, answer phones, schedule appointments and provide cost estimate and collect patient financial responsibility. The Patient Implant Care Coordinator will also manage the doctors schedule and any communications with patient and referring offices.

• Provides concierge level customer service while interacting with patients, referring offices, and team members over the phone, in person, or via electronic communication.
• Updates and maintains patient insurance information.
• Maintains doctor schedule to ensure efficient use of the doctor’s time.
• Partners with clinical team to ensure excellent patient experience.
• Adheres to deadlines and prioritize work against the patient schedule.
• Collects payments from patients in an effective and professional manner.
• Understands doctor treatment recommendations and develops treatment plans from diagnosis.
• Effectively communicates treatment options and associated costs to the patient.
• Maintains confidentiality of all information in accordance with HIPAA.
• Performs other related duties as assigned.

Education and Experience

• Highschool diploma or equivalent required.
• Two years of customer service experience required.
• Medical or dental experience preferred.

Skills and Abilities

• Understanding of dental terminology.
• Friendly, inviting, and professional personality and presence.
• Basic office skills such as typing and filing.
• Good organizational skills.
• Leadership and problem-solving skills.
• Ability to work cross functionally with other team members.

Core Benefits & Wellness

Medical (including Virtual Care), Dental, and Vision Coverage

Employee Assistance Program (EAP)

Uniforms/Scrubs provided

Competitive pay, Bonus potential, and annual merit reviews

401(k) Plan w/Company Match

Health Savings Account (HSA) with HDHP health plans

Life Insurance

Basic and Supplemental Life Insurance

Spouse and Child Life Insurance

Time Off, Disability And Leave Of Absence

Paid Vacation (Starting at 2 weeks) and 6 Annual Paid Holidays