Patient Coordinator

Oral Surgery Partners; Warminster Township (Bucks County); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Employer 401(k) plan

Paid holidays

Job summary

Oral Surgery Partners in Warminster, PA is seeking a Patient Coordinator to manage patient flow, assist the front desk, and coordinate with clinicians to ensure a smooth, patient‑centered visit.

Responsibilities include greeting patients, updating EHRs, scheduling, insurance verification, and billing tasks while delivering compassionate service in a fast‑paced specialty practice.

Qualifications

• High school diploma or equivalent.
• Experience in healthcare setting preferred.
• Proficiency with electronic health record (EHR) systems.

Responsibilities

• Greet and assist patients on arrival and check-in/check-out processes.
• Update and maintain patient records in the EHR system.
• Schedule and coordinate patient appointments, referrals, and tests.
• Verify insurance information and manage prior authorizations, billing, and co-pays.
• Serve as liaison between patients, clinicians, and staff; communicate care plans and instructions.

Job description

Title: Patient Coordinator
Practice: Flagship Oral, Facial and Dental Implant Surgery
Location: Warminster, PA

Position Purpose:

The Patient Coordinator is a key member of our healthcare team, responsible for ensuring smooth and efficient patient flow and coordination within our practice. This role involves direct patient interaction, administrative support, and collaboration with clinical staff to deliver excellent patient care and service.

Essential Functions

Patient Interaction and Support:

• Greet and welcome patients upon arrival.
• Assist patients with check-in and check-out processes.
• Provide information on clinic policies, procedures, and services.
• Answer patient phone calls and address inquiries promptly and professionally.
• Schedule and confirm patient appointments, ensuring optimal appointment utilization.
• Monitor schedules for patient cancellations and follow-up with patients that need to reschedule.

Administrative Duties:

• Maintain and update patient records in the electronic health record (EHR) system.
• Coordinate referrals, diagnostic tests, and follow-up appointments.
• Verify patient insurance information and manage prior authorization processes.
• Handle billing and payment processes, including collection of co-pays and outstanding balances.
• Prepare and manage patient forms and documentation.
• Other duties as assigned by the practice administrator.

Communication and Coordination:

• Serve as a liaison between patients, healthcare providers, and other staff members.
• Communicate effectively with clinical staff to ensure patient needs are met.
• Facilitate communication regarding patient care plans and instructions.

Customer Service:

• Always maintain a high standard of customer service and professionalism.
• Address patient complaints and elevate issues to management when necessary.
• Strive to create a positive and supportive environment for patients and their families.

Compliance and Confidentiality:

• Adhere to all healthcare regulations and privacy laws, including HIPAA.
• Ensure patient confidentiality and security of sensitive information.
• Follow clinic policies and procedures to maintain compliance with healthcare standards.

Qualifications

Education:

• High school diploma or equivalency, required.

Experience:

• Previous experience in a healthcare setting, particularly in patient coordination or administrative roles, is highly desirable.
• Proficiency in using electronic health record (EHR) systems and other office software.
• Knowledge of relevant regulations and compliance requirements in healthcare.

Performance Requirements:

• Strong organizational skills and the ability to manage multiple tasks concurrently.
• Excellent interpersonal and communication skills, with a patient-centered approach.
• Detail-oriented and thorough in task execution.
• Ability to work well under pressure in a fast-paced environment.
• Team player with excellent collaboration skills.

What we do for you:

We offer Medical, Dental, and Vision Insurance plans to our full-time employees.

Two out of the three medical plans offered include Health Savings Account (HSA) eligibility.

Company-paid Life, AD&D and Long-Term Disability coverage.

Additional Voluntary Life and AD&D Insurance for you and your family!

Voluntary Short-Term Disability Insurance available to you as well

Dependent Care Flexible Spending Account (FSA) offered.

Immediately begin saving for retirement through our 401(k) starting with very first paycheck!

Employer 401(k) contribution and Profit Sharing after six months of employment

PTO and 8 Paid holidays for fulltime employees!

DISCLAIMER

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. OSP’s management reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.

As set forth in Oral Surgery Partners’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.