Patient Health Benefits Counselor

CommonSpirit Health; Lehi (UT); Remote; Full time

Job summary

A leading healthcare provider is seeking a Patient Health Benefits Counselor to support patients in navigating financial assistance programs and insurance coverage. This role involves liaising with patients and various departments to ensure accurate documentation and eligibility for assistance. The position is fully remote, offering a chance to impact community health positively.

Benefits

Medical, Dental, Vision

401K with match

Daycare FSA with company contribution

Tuition Reimbursement

Student Loan Forgiveness

Qualifications

• 6 months healthcare experience required.
• Preferred knowledge of registration, billing, and credit scoring.

Responsibilities

• Verify coverage and authorization for procedures.
• Coordinate with agencies for bill payments.
• Ensure accurate electronic documentation.

Skills

Customer Service

Medical Terminology

Knowledge of ICD and CPT Coding

Education

High School Diploma or GED

Job description

Join to apply for the Patient Health Benefits Counselor role at CommonSpirit Health.

CommonSpirit Health Mountain Region is committed to building healthier communities, advocating for those who are poor and vulnerable, and innovating how and where healing can happen—both inside our hospitals and out in the community. With locations throughout Colorado, Utah, and Kansas, we deliver the same high standard of care to our employees as we do to our patients. Our 20 hospitals, emergency and urgent care centers, home care and hospice, Flight for Life Colorado TM, telehealth, and over 240 physician practices and clinics offer endless opportunities! Here, you can grow your career and impact the people in the communities you serve.

CommonSpirit Health is one of the nation’s largest nonprofit, faith-based health systems, with a team of over 150,000 employees and 25,000 physicians and advanced practice clinicians. We operate more than 2,200 care sites and 140 hospitals, serving diverse communities nationwide, guided by humankindness.

Overview

You have a purpose, unique talents, and NOW is the time to embrace and utilize them. We value incredible people with skills and a commitment to a greater cause.

Responsibilities include making policy-supported decisions based on confidential financial information to determine qualification for programs like CICP, Charity, or payment arrangements. Verify coverage and authorization for procedures, populate price estimate tools, and communicate with patients, providers, and departments to gather necessary information. Acts as a liaison between patients, physicians, clinics, case management, billing, and community agencies.

• Ensure accurate electronic documentation of account information and updates in a timely manner.
• Screen self-pay patients for eligibility for assistance programs or payment plans.
• Coordinate with Victims Compensation representatives and other agencies for bill payments.
• Obtain pre-certification and benefits information from insurance providers for patient admissions.
• Serve as a hospital liaison among insurance companies, case managers, billing, and registration departments.
• Maintain patient and employee confidentiality.

This position is 100% remote.

Qualifications

• 6 months healthcare experience
• Knowledge of ICD and CPT coding
• Medical terminology and customer service skills
• Preferred knowledge of registration, billing, and credit scoring
• High School Diploma or GED
• CPR Certification (if required by facility)

Physical requirements include sedentary work, sitting for prolonged periods, with occasional exertion up to 10 lbs.

Your Connected Community

At CommonSpirit Mountain Region, we believe in the healing power of humanity and serving the common good through our shared mission of humankindness.

Our Total Reward Offerings

Our benefits include:

• Medical, Dental, Vision
• 401K with match
• Daycare FSA with company contribution
• Tuition Reimbursement
• Student Loan Forgiveness and more

Pay Range: $17.36-$26.44/hour

Shift: Days

Additional Information

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Sales and Business Development
• Industries: Hospitals and Health Care