Benefit Value Advisor

Health Care Service Corporation; San Angelo, Town of Texas, Olympia (TX, WI, WA); Remote; Full time

Job summary

Join a leading healthcare company as a member advocate, where you'll assist members in navigating their benefits and achieving optimal health. This remote role requires strong communication and customer service skills, with a focus on providing concierge-level service. Enjoy a supportive work environment with comprehensive benefits and a commitment to your professional growth.

Benefits

Health and Wellness Benefits

401(k)

Pension

Paid Time Off

Parental Leave

Disability Insurance

Life Insurance

Tuition Reimbursement

Qualifications

• 6 months customer service experience or office experience.
• Ability to spend 90% of time on the phone.
• Clear verbal and written communication skills.

Responsibilities

• Assist members with maximizing their healthcare benefits.
• Respond to inquiries via phone and written communication.
• Conduct research to provide accurate information.

Skills

Communication

Customer Service

Analytical Skills

Organizational Skills

Education

High school diploma or GED

Tools

Web Proficiency

PC Proficiency

Job description

At HCSC, our employees are the cornerstone of our business and the foundation of our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.

Join HCSC and be part of a purpose-driven company that will invest in your professional development.

Job Summary

Being a compassionate and dedicated advocate for the member to demonstrate a concierge attitude when assisting members with maximizing their benefits. Navigating the healthcare system and reaching their optimal health. Responsible for working on the phone all day in a call center to assist members and physicians by responding to telephone and written inquiries in a prompt, accurate, and objective manner. Conducting research. Spending approximately 90% of the scheduled time on the phone according to business need.

Job Requirements

• High school diploma OR GED.
• 6 months customer service experience OR 6 months experience in an office environment.
• Clear and concise verbal and written communication skills, including motivational interviewing to interact with members and physicians.
• Expertise and ability to successfully execute concierge-level service for all members.
• Experience evaluating customer situations, making decisions, and responding quickly to questions.
• Data entry and/or typing experience.
• Interpersonal, verbal, and written communication skills and independent decision-making skills.
• Analytical and organizational skills.
• Ability to spend approximately 90% of the scheduled time on the phone according to business needs and sit for long periods with scheduled breaks.
• Web and PC proficiency.

Preferred Job Requirements

• 6 months customer service experience in a healthcare or health insurance environment.
• 6 months data entry experience in an office environment.
• Knowledge of health benefit plans and the insurance industry.
• Experience working with additional offerings (e.g., CDHP, Medicare, Wellness, Care and Condition Management).
• Knowledge of medical terminology and anatomy.

Work Schedule

Monday-Sunday, evenings and holidays.

Remote Role

This is a telecommute (remote) role: Must reside within 250 miles of the office or within the posted state location.

Referral and Benefits

Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process!

Pay Transparency Statement: At Health Care Service Corporation, you will be part of an organization committed to offering meaningful benefits to support your life outside of work. Benefits include health and wellness, 401(k), pension, paid time off, parental leave, disability insurance, life insurance, employee assistance, paid holidays, tuition reimbursement, and more. Learn more at https://careers.hcsc.com/totalrewards. Compensation varies based on skills, education, and experience. This role may include an annual incentive bonus plan, subject to plan terms.

Equal Opportunity Employment

We are an Equal Opportunity Employer dedicated to a welcoming environment that respects and values diversity. All qualified applicants will receive consideration regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics.

Pay Range

$17.75 - $27.83