Benefit Value Advisor

Health Care Service Corporation; Jacksonville, Fort Wayne (FL, IL, IN); Remote; Full time

Job summary

Join a purpose-driven company that invests in your professional development. As a member advocate, you'll assist members in maximizing their benefits while working in a telecommute role. The position requires strong communication skills and the ability to provide concierge-level service. Enjoy meaningful benefits and a supportive work environment.

Benefits

Health and wellness benefits

401(k)

Pension

Paid time off

Parental leave

Disability insurance

Life insurance

Employee assistance

Paid holidays

Tuition reimbursement

Qualifications

• 6 months customer service experience or office experience required.
• Ability to execute concierge-level service for all members.

Responsibilities

• Assist members and physicians by responding to inquiries via phone.
• Conduct research and navigate the healthcare system for optimal health.

Skills

Communication

Analytical Skills

Interpersonal Skills

Education

High school diploma or GED

Tools

Web Proficiency

PC Proficiency

Job description

At HCSC, our employees are the cornerstone of our business and the foundation of our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.

Join HCSC and be part of a purpose-driven company that invests in your professional development.

Job Summary

Being a compassionate and dedicated advocate for the member, demonstrating a concierge attitude when assisting members to maximize their benefits. Navigating the healthcare system to reach their optimal health. Responsible for working on the phone all day in a call center to assist members and physicians by responding to telephone and written inquiries in a prompt, accurate, and objective manner. Conducting research. Spending approximately 90% of the scheduled time on the phone according to business needs.

Job Requirements

• High school diploma or GED
• 6 months customer service experience or 6 months experience in an office environment
• Clear and concise verbal and written communication skills, including motivational interviewing to interact with members and physicians
• Ability to execute concierge-level service for all members
• Experience evaluating customer situations, making decisions, and responding quickly to questions
• Data entry and/or typing experience
• Interpersonal, verbal, and written communication skills and independent decision-making skills
• Analytical and organizational skills
• Ability to spend approximately 90% of scheduled time on the phone and sit for long periods with scheduled breaks
• Web and PC proficiency

Preferred Job Requirements

• 6 months customer service experience in a healthcare or health insurance environment
• 6 months data entry experience in an office environment
• Knowledge of health benefit plans and the insurance industry
• Experience with additional offerings (e.g., CDHP, Medicare, Wellness, Care and Condition Management)
• Knowledge of medical terminology and anatomy

Work Schedule

Monday-Sunday, evenings and holidays

Remote Role

This is a telecommute (remote) role: Must reside within 250 miles of the office or anywhere within the posted state location.

Referral Information

If you are being referred to one of our roles, ask your connection at HCSC about our Employee Referral process.

Pay Transparency

At HCSC, you will be part of an organization committed to offering meaningful benefits to support your life outside of work. Our benefits include health and wellness benefits, 401(k), pension, paid time off, parental leave, disability insurance, life insurance, employee assistance, paid holidays, tuition reimbursement, and more. Learn more at https://careers.hcsc.com/totalrewards. Compensation varies based on skills, education, and experience. This role may include an annual incentive bonus, subject to plan terms.

Employment Statement

We are an Equal Opportunity Employer dedicated to respecting and valuing the differences of our employees. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics.

Base Pay Range

$17.75 - $27.83