Benefit Value Advisor

Health Care Service Corporation; Albuquerque (NM); Remote; Full time

Job summary

Join a purpose-driven company as a Customer Service Advocate. You'll assist members in navigating the healthcare system, ensuring they receive optimal benefits. This telecommute role requires strong communication skills and a commitment to member service. Enjoy a supportive work environment with opportunities for professional growth.

Benefits

Health and wellness benefits

401(k)

Pension

Paid time off

Parental leave

Disability insurance

Life insurance

Employee assistance programs

Tuition reimbursement

Paid holidays

Qualifications

• 6 months customer service experience or office experience.
• Ability to execute concierge-level service for all members.

Responsibilities

• Assist members with maximizing their benefits via phone.
• Conduct research and respond to inquiries promptly.

Skills

Communication

Analytical Skills

Interpersonal Skills

Education

High school diploma or GED

Tools

Web Proficiency

PC Proficiency

Job description

At HCSC, our employees are the cornerstone of our business and the foundation of our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.

Join HCSC and be part of a purpose-driven company that will invest in your professional development.

Job Summary

Being a compassionate and dedicated advocate for the member, demonstrating a concierge attitude when assisting members with maximizing their benefits. Navigating the healthcare system to help members reach their optimal health. Responsible for working on the phone all day in a call center to assist members and physicians by responding to telephone and written inquiries in a prompt, accurate, and objective manner. Conducting research. Spending approximately 90% of the scheduled time on the phone according to business needs.

Job Requirements

• High school diploma or GED.
• 6 months customer service experience or 6 months experience in an office environment.
• Clear and concise verbal and written communication skills, including motivational interviewing to interact with members and physicians.
• Ability to execute concierge-level service for all members.
• Experience evaluating customer situations, making decisions, and responding quickly to questions.
• Data entry and/or typing experience.
• Interpersonal, verbal, and written communication skills and independent decision-making skills.
• Analytical and organizational skills.
• Ability to spend approximately 90% of scheduled time on the phone and sit for long periods with scheduled breaks.
• Web and PC proficiency.

Preferred Job Requirements

• 6 months customer service experience in a healthcare or health insurance environment.
• 6 months data entry experience in an office environment.
• Knowledge of health benefit plans and the insurance industry.
• Experience with additional offerings (e.g., CDHP, Medicare, Wellness, Care and Condition Management).
• Knowledge of medical terminology and anatomy.

Work Schedule

Monday-Sunday, evenings and holidays.

Remote Role

This is a telecommute role: Must reside within 250 miles of the office or within the posted state location.

Referral Information

If you are being referred to one of our roles, ask your connection at HCSC about our Employee Referral process!

Pay Transparency

At HCSC, you will be part of an organization committed to offering meaningful benefits, including health and wellness benefits, 401(k), pension, paid time off, parental leave, disability insurance, life insurance, employee assistance programs, paid holidays, tuition reimbursement, and more. Learn more at https://careers.hcsc.com/totalrewards.

The offered compensation varies based on skills, education, knowledge, and experience. This role may include an annual incentive bonus plan, subject to plan terms and conditions.

Employment Statement

HCSC is an Equal Opportunity Employer dedicated to creating a welcoming environment that respects and values individual differences. All qualified applicants will receive consideration regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics.

Base Pay Range

$17.75 - $27.83