Therapy Clinic Front Desk Pro: Patient Care & Admin

ADP, Inc.; Duluth (GA); On-site; USD 23,000 - 29,000; Full time

Job summary

Peachtree Orthopedics is seeking a Therapy Front Desk Coordinator to manage daily front desk operations for the Physical Therapy department in Duluth, GA. The role emphasizes organization, attention to detail, and multitasking to deliver high-quality patient service.

You will support patients, physicians, and administrative staff, ensuring smooth appointment flow and accurate records. This regular full-time position requires a high school diploma, customer service experience, and familiarity

Qualifications

• High school diploma or GED required.
• Minimum of one year of customer service experience in a high-volume environment required.
• Minimum of two years of front desk coordinator experience in a healthcare setting preferred.
• Basic knowledge of insurance plans, coverage, and procedures preferred.

Responsibilities

• Checks patients in by verifying appointments, scheduling, demographics, insurance, referrals, and workers’ compensation eligibility, and updates patient information in the computer system as needed.
• Assists patients with patient portal registration, return appointments, directions, ambulatory needs, and general front desk inquiries.
• Answers and routes incoming phone calls, screens and distributes mail, logs and distributes packages, and assist clinical and administrative staff with daily tasks.
• Collect patient payments and fees, maintain daily collection records, reconcile daily receivables, copies checks, scans collection sheets for billing, and files daily paperwork electronically.
• Maintains confidentiality and builds collaborative working relationships with physicians, clinical staff, and administrative team members.
• Maintains waiting rooms, office supplies, assigned work areas, and overall facility readiness, reporting and following up on facility-related concerns with the Lead or Supervisor.

Skills

Customer service

Front desk coordination

Healthcare experience

Insurance knowledge

Education

High school diploma or GED

Job description

Peachtree Orthopedics is seeking a Therapy Front Desk Coordinator to manage daily front desk operations for the Physical Therapy department in Duluth, GA. The role emphasizes organization, attention to detail, and multitasking to deliver high-quality patient service.

You will support patients, physicians, and administrative staff, ensuring smooth appointment flow and accurate records. This regular full-time position requires a high school diploma, customer service experience, and familiarity