Patient-Focused Optician: Eyewear Fit & Care Expert

Eye Clinic of Wisconsin; Wisconsin; On-site; USD 35,000 - 52,000; Full time

Job summary

Eye Clinic of Wisconsin is seeking a patient-focused Optician to join our Optical Team. You will guide patients in selecting frames and lenses, measure, fit, and educate on eyewear technology to meet lifestyle needs.

Work with a collaborative team in a fast-paced healthcare setting, delivering exceptional service, and supporting patients through their eyewear journey while pursuing professional development and certification opportunities.

Qualifications

• High School Diploma or equivalent.
• ABO Certification within one year of hire.
• Strong interpersonal, communication, and customer service skills.

Responsibilities

• Evaluate patients’ lifestyle and visual needs to recommend personalized eyewear solutions.
• Assist patients with frame and lens selection based on prescription requirements, lifestyle, comfort, and style preferences.
• Educate patients on products, lens technologies, coatings, warranties, and services offered by the optical department.
• Address patient questions and concerns in a professional, knowledgeable, and compassionate manner.
• Provide outstanding customer service and ensure a positive experience for every patient.
• Complete eyewear recheck documentation and evaluate patient concerns regarding eyewear performance or fit.

Skills

ABO Certification

Customer service

Communication

Healthcare environment

Computer proficiency

Education

High School Diploma or equivalent

ABO Certification

Tools

ECW

EMR systems

Optical software

Job description

Eye Clinic of Wisconsin is seeking a patient-focused Optician to join our Optical Team. You will guide patients in selecting frames and lenses, measure, fit, and educate on eyewear technology to meet lifestyle needs.

Work with a collaborative team in a fast-paced healthcare setting, delivering exceptional service, and supporting patients through their eyewear journey while pursuing professional development and certification opportunities.