Patient-Focused Optical Technician & Concierge

Stanton Optical; Omaha (NE); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life insurance

Disability coverage

Eyewear discounts

Paid time off

Professional development

Employee recognition

Employee Assistance Program

Job summary

Stanton Optical is seeking a Doctor’s Technician-type role in Omaha to deliver outstanding customer service and support seamless sales between retail and clinical teams. You will greet patients, gather information, and help manage appointments while contributing to a positive patient experience.

The role emphasizes teamwork, effective communication, and a proactive approach to problem solving in a fast-paced optical retail environment. Competitive benefits and opportunities to grow are offered.

Qualifications

• Associate's degree or advanced certification beyond high school.
• 2+ years of experience delivering outstanding customer service.
• Ability to communicate effectively with a diverse group of people.
• Active listening, empathy, and rapport-building with patients.
• Collaborative, proactive problem-solving and multitasking ability.

Responsibilities

• Greet patients and customers, identify needs, and facilitate sales.
• Foster a strong partnership between retail and clinical services.
• Schedule appointments and enter patient history in the system.
• Assist management with patient concerns and ensure satisfaction.
• Maintain brand standards and complete basic lab/repair tasks.

Skills

Customer service

Communication

Active listening

Team collaboration

Education

Associate's degree or advanced certification

Job description

Stanton Optical is seeking a Doctor’s Technician-type role in Omaha to deliver outstanding customer service and support seamless sales between retail and clinical teams. You will greet patients, gather information, and help manage appointments while contributing to a positive patient experience.

The role emphasizes teamwork, effective communication, and a proactive approach to problem solving in a fast-paced optical retail environment. Competitive benefits and opportunities to grow are offered.