Patient-Focused Medical Front Desk Specialist

Northwestrehab; Sunnyvale (CA); On-site; USD 29,000 - 32,000; Full time

Job summary

Silver Creek Physical Therapy, part of Therapy Partners Group, seeks a full-time Medical Receptionist for our Sunnyvale location. The ideal candidate will warmly greet patients, manage calls, and coordinate scheduling in a fast-paced outpatient setting.

Starting hourly pay is $21.00 to $23.00 depending on experience, with full-time hours Monday through Friday 8:15am - 5:15pm. Proficiency in Microsoft Office and familiarity with Practice Management Systems is preferred, along with strong customer

Qualifications

• 1+ years of consistent experience as a medical receptionist.
• Practice Management System knowledge.
• Scheduling capabilities.
• Insurance plan understanding.
• High School diploma or equivalent (Must be 18+)

Responsibilities

• Greets warmly and maintains a friendly, welcoming relationship with all patient care coordinators and external connections.
• Clearly communicates with all staff, including clinical and corporate employees, in a friendly and courteous manner.
• Answers phones and greets patients professionally; returns voicemails the same day; maintains call answer rate above 85%.
• Adheres to HIPAA Policies and Procedures of Therapy Partners Group.
• Escalates patient issues to Clinical leadership and Regional Front Office management.
• Schedules initial evaluations and follow-up visits through plan of care.

Skills

Customer service

Active listening

Team player

Multi-tasking

Communication

Relationship building

Confidentiality

Education

High School diploma or equivalent

Tools

Microsoft Office

Raintree PMS

Job description

Silver Creek Physical Therapy, part of Therapy Partners Group, seeks a full-time Medical Receptionist for our Sunnyvale location. The ideal candidate will warmly greet patients, manage calls, and coordinate scheduling in a fast-paced outpatient setting.

Starting hourly pay is $21.00 to $23.00 depending on experience, with full-time hours Monday through Friday 8:15am - 5:15pm. Proficiency in Microsoft Office and familiarity with Practice Management Systems is preferred, along with strong customer