Medical Receptionist

Bay State Physical Therapy; Needham (MA); On-site; USD 36,000 - 48,000; Full time

Job summary

Bay State Physical Therapy in Needham, MA is seeking a Medical Receptionist to welcome patients, handle phones, schedule appointments, and verify insurance benefits. You will manage intake forms, coordinate referrals and authorizations, and support billing and administrative tasks, contributing to smooth daily clinic operations.

The role emphasizes strong communication, organization, and the ability to multitask in a fast-paced healthcare environment, supporting a patient-centered team dedicated

Qualifications

• Experience in a medical office, healthcare setting, or front desk role required.
• Knowledge of insurance verification and patient financial responsibilities preferred.
• Strong communication and customer service skills.
• Excellent organization and attention to detail.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Welcome patients and provide outstanding customer service
• Answer phones and assist with scheduling appointments
• Verify insurance benefits and explain patient financial responsibilities
• Manage patient intake forms and maintain accurate records
• Coordinate referrals, authorizations, and insurance approvals
• Support clinic operations and maintain efficient schedules
• Assist with billing, payments, and administrative tasks

Skills

Front desk

Customer service

Phone handling

Scheduling

Insurance verification

Recordkeeping

Multitasking

Job description

Advance your career as a Medical Receptionist at Bay State Physical Therapy in Needham, MA.

What You'll Do

• Welcome patients and provide outstanding customer service
• Answer phones and assist with scheduling appointments
• Verify insurance benefits and explain patient financial responsibilities
• Manage patient intake forms and maintain accurate records
• Coordinate referrals, authorizations, and insurance approvals
• Support clinic operations and maintain efficient schedules
• Assist with billing, payments, and administrative tasks

What We're Looking For

• Experience in a medical office, healthcare setting, or front desk role required
• Knowledge of insurance verification and patient financial responsibilities preferred
• Strong communication and customer service skills
• Excellent organization and attention to detail
• Ability to multitask in a fast-paced environment

Why Join Us?

• Supportive, team-oriented culture
• Opportunities for career growth and professional development
• Meaningful work that helps improve patients' lives every day
• Collaborative environment where teamwork and patient care come first

Bay State Physical Therapy is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, ancestry, age over 40, protected veteran status, disability, sexual orientation, gender identity/expression, marital status, or other protected class.