Patient-Focused Front Desk & Medical Records Assistant

AdventHealth; Hinsdale (IL); On-site; USD 23,000 - 37,000; Full time

Benefits offered by this job

Benefits from Day One

403-B Retirement Plan

4 Weeks 100% Paid Parental Leave

Career Development

Whole Person Well-being Resources

Mental Health Resources and Support

Pet Benefits

Job summary

AdventHealth in Hinsdale, Illinois is seeking a front-desk medical office assistant to streamline patient access services. You will facilitate medical record requests, schedule appointments, verify insurance, collect payments, and support daily operations.

The role emphasizes greeting patients, guiding them through the process, and ensuring timely, professional communication in a busy healthcare setting. Full-time position with Day One benefits and competitive pay.

Qualifications

• High School Grad or Equiv [Required]
• 1+ years related experience [Preferred]

Responsibilities

• Facilitates medical record requests accurately and timely.
• Assists with daily closing procedures.
• Other duties as assigned.
• Greets and directs patients in a friendly, welcoming, and timely manner.
• Demonstrates knowledge of department policies and procedures to assist patients appropriately.
• Answers the telephone and handles calls in a timely and friendly manner, including appropriate documentation of the call.
• Consistently responds to patient requests in a timely and professional manner.
• Collects required documents such as insurance cards and photo IDs for encounters.
• Schedules and confirms patient appointments prior to the appointment date to ensure a low no-show rate.
• Obtains appropriate medical records and patient information to support patient care needs and distributes documentation within the AMR accurately and timely.
• Obtains insurance authorizations and verifies coverage prior to the patient's appointments, notifying the patient of the current status.
• Collects copays, deposits, deductibles, prior balances, coinsurance, and self-pay payments at the time of service per department policy.
• Establishes patient payment plans as required by department policy.
• Processes patient referrals accurately and timely.

Education

High School Grad or Equiv

Job description

AdventHealth in Hinsdale, Illinois is seeking a front-desk medical office assistant to streamline patient access services. You will facilitate medical record requests, schedule appointments, verify insurance, collect payments, and support daily operations.

The role emphasizes greeting patients, guiding them through the process, and ensuring timely, professional communication in a busy healthcare setting. Full-time position with Day One benefits and competitive pay.