Patient-Focused Dental Front Desk Coordinator

Shared Practices Group; Richmond (VA); On-site; USD 26,000 - 29,000; Full time

Job summary

Shared Practices Group is seeking a Dental Front Desk Coordinator to warmly welcome patients, manage check-in/check-out, and handle routine front desk duties in our Richmond, VA office.

You will support scheduling, patient communications, and office flow while maintaining accurate patient records in the practice management system. Monday–Friday, 8am–5pm, with a professional, calm demeanor.

Qualifications

• Strong customer service and interpersonal communication skills.
• Excellent organizational skills and attention to detail.
• Ability to multitask in a fast-paced environment.
• Comfort with computers, scheduling software, and basic office technology.
• Professional appearance and demeanor.

Responsibilities

• Greet patients on arrival and assist with check-in/check-out.
• Answer calls, respond to inquiries, and maintain a friendly, professional tone.
• Communicate appointment details, policies, and visit flow.
• Support a positive, calm environment for patients during visits.
• Schedule, confirm, reschedule, and follow up on appointments.
• Maintain organized schedules to support provider productivity.
• Coordinate recall, follow-ups, and unscheduled treatment appointments.
• Aid daily office flow and communication between front and clinical teams.
• Maintain accurate patient records in the practice management system.
• Ensure patient forms are up to date and complete.
• Assist with data entry, filing, scanning, and correspondence.
• Keep the front desk and reception area clean, organized, and professional.

Skills

Customer Service

Organizational Skills

Multitasking

Computer Literacy

Professional Demeanor

Tools

Scheduling Software

Job description

Shared Practices Group is seeking a Dental Front Desk Coordinator to warmly welcome patients, manage check-in/check-out, and handle routine front desk duties in our Richmond, VA office.

You will support scheduling, patient communications, and office flow while maintaining accurate patient records in the practice management system. Monday–Friday, 8am–5pm, with a professional, calm demeanor.