Clinic/Practice Assistant, Plastic Surgery

Partner's Healthcare; Dover (NH); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Retirement savings program

Generous paid time off

Tuition assistance and professional 개발

Job summary

Wentworth-Douglass Hospital is seeking a Clinical/Practice Assistant to support day-to-day practice operations with front-desk, scheduling, registration, and admin duties. You will help ensure patients are greeted warmly, appointments run smoothly, and records are organized for top-quality care.

Join a collaborative team delivering cosmetic and reconstructive care; the role emphasizes attention to detail, communication, and efficient clinic workflows in a busy clinical environment.

Qualifications

• High School Diploma or equivalent required.
• 2–3 years of office experience required.
• Certified Medical Administrative Assistant certification preferred.
• Strong proficiency with Microsoft Office Suite.
• Comfort using phone systems and handling non-routine calls.
• Excellent written and verbal communication skills.
• Strong organization, time management and multitasking abilities.
• Ability to follow established procedures in a busy clinical setting.

Responsibilities

• Greet and assist patients with a professional welcome.
• Schedule, confirm, and maintain patient appointments.
• Answer phones and route routine inquiries.
• Support check-in/check-out and registration.
• File, scan, print, fax, and organize materials.
• Process patient billing forms and co-pay collection.
• Request medical records and lab results.
• Assist with prior authorizations and messages.
• Provide training on scheduling, registration, and billing systems.

Skills

Office experience

Phone systems

Communication

Organization

Time management

Multitasking

Procedures

Education

High School Diploma or equivalent

Job description

Site: Wentworth-Douglass HospitalMass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries.

Job Summary Bring your administrative strengths, patient-service mindset, and attention to detail to Wentworth Health Partners Plastic Surgery Specialists, where every interaction helps create a welcoming, organized, and supportive experience for patients. In this role, you will be an important part of a collaborative team that provides high-quality cosmetic and reconstructive care for the breast, body, face, and skin.

About the Role

As a Clinical/Practice Assistant, you will support day-to-day practice operations through a blend of front-desk, scheduling, registration, and administrative responsibilities. You will help ensure patients are greeted warmly, appointments run smoothly, records are organized, and providers and staff have the support they need to deliver excellent care.

What You'll Do

• Greet and assist patients, creating a professional and positive first impression.
• Schedule, confirm, and maintain patient appointments and appointment records.
• Answer phones, assist callers with routine inquiries, take accurate messages, and route information appropriately.
• Support patient check-in and check-out processes, including registration and related documentation.
• File, scan, print, fax, and organize patient materials and practice documents.
• Process patient billing forms and assist with co-payment collection when needed.
• Request medical records, laboratory results, and other information to support patient care.
• Open, organize, and distribute mail or faxes for the practice.
• Prepare forms, records, schedules, memos, and other documents as directed.
• Assist with prior authorizations, prescription refill messages, test-result inquiries, provider questions, and other practice communications.
• Serve as a resource for scheduling, registration, and billing systems, including providing support or training to others as needed.
• Support more advanced practice functions, such as surgical scheduling or schedule adjustments, based on department needs and competency level.

Qualifications

• High School Diploma or equivalent required.
• Two to three years of office experience required.
• Certified Medical Administrative Assistant certification preferred.
• Strong proficiency with Microsoft Office Suite and general office operations.
• Comfort using phone systems, managing non-routine calls, and resolving routine issues appropriately.
• Excellent written and verbal communication skills, including the ability to compose clear emails, letters, memos, and messages.
• Strong organization, time management, and multitasking skills.
• Ability to follow established procedures, work within systems, and support a busy clinical practice environment.

Why Join Us?

• Medical, dental, and vision insurance
• Retirement savings program
• Generous paid time off
• Tuition assistance and professional development support
• Additional employee perks and wellness resources

Job Details

• Remote Type: Onsite
• Work Location: 10 Members Way
• Scheduled Weekly Hours: 40
• Employee Type: Regular
• Work Shift: Day (United States of America)
• Pay Range $17.71 - $24.94/Hourly
• Grade 3

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement

1810 Wentworth-Douglass Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.