Patient-Focused Branch Coordinator & Administrative Assistant

Kelly Services; Henderson (NV); On-site; USD 29,000 - 30,000; Full time

Job summary

Kelly Services in Henderson, NV is hiring a Branch Coordinator / Administrative Assistant to support the daily branch operations and Branch Manager. The role blends administrative tasks with patient-facing service in a fast-paced office.

You will handle scheduling, data entry, documentation, and coordination of PAP classes, with a focus on reliability, organization, and compassionate service to patients and customers.

Qualifications

• High School Diploma or GED required.
• 2+ years of office-related experience required.
• Strong customer service and communication skills.
• Professional telephone and in-person communication skills.
• Strong attention to detail and organizational abilities.
• Comfortable working with computers and entering data accurately.
• Ability to handle confidential patient and business information professionally.
• Ability to multitask and prioritize responsibilities in a busy office environment.
• Healthcare, medical office, DME, respiratory, insurance, or patient-services experience is a plus.

Responsibilities

• Support the daily operations of the Branch Office and Branch Manager.
• Serve as the first point of contact for patients, customers, and visitors through telephone and in-person reception.
• Work with the Sales team to complete required patient documentation.
• Assist with patient intakes and review ACIS screens to support customer needs.
• Confirm and coordinate patient delivery appointments.
• Complete post-delivery work order confirmation and data entry.
• Assist with coordination of Positive Airway Pressure (PAP) classes, including preparing paperwork and instructions.
• Perform non-licensed patient support activities in accordance with company policies.
• Conduct downloads from recording devices such as apnea monitors, oximeters, CPAP devices, and other respiratory equipment as directed.
• Perform functional testing on certain respiratory equipment as required by the branch.
• Handle requests for audits and documentation.
• Support the overnight oximetry program.
• Collect credit card and billing information as needed.
• Assist with patient scheduling and appointment coordination.
• Scan, file, fax, and maintain patient and branch records.
• Assist with warehouse and patient equipment preparation.
• Help prepare equipment for delivery or return.
• Provide patients with basic equipment instructions as directed.
• Complete required paperwork and explain insurance coverage and out-of-pocket expenses.
• Process payments and assist with daily receivables reconciliation.
• Retrieve equipment from the warehouse as needed.
• Assist with submitting daily receivables to the lock box.
• Make outbound customer satisfaction calls to patients and referral sources.
• Order inventory and office supplies as needed.
• Perform other duties and administrative tasks as assigned.

Skills

Customer service

Communication

Data entry

Multitasking

Attention to detail

Office experience

Confidentiality

Computer skills

Phone etiquette

Education

High School Diploma or GED

Job description

Kelly Services in Henderson, NV is hiring a Branch Coordinator / Administrative Assistant to support the daily branch operations and Branch Manager. The role blends administrative tasks with patient-facing service in a fast-paced office.

You will handle scheduling, data entry, documentation, and coordination of PAP classes, with a focus on reliability, organization, and compassionate service to patients and customers.