Administrative Assistant

Kelly; Cincinnati (OH); On-site; USD 24,000 - 34,000; Full time

Job summary

Kelly is seeking a Branch Coordinator / Administrative Assistant to support a busy healthcare branch in Sharonville, Ohio. This role serves as a key point of contact for patients and providers, handling administrative tasks and high-volume calls.

You will manage orders, data, insurance verifications, scheduling, and records with attention to detail in a fast-paced environment. This is a temp-to-hire opportunity offering stability and growth.

Qualifications

• High School Diploma or equivalent is required.
• 2+ years of experience in customer service, medical office, healthcare, or administrative support.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Office/Microsoft 365.
• Comfortable working with multi-line phone systems and high-volume calls.
• Strong organizational and time-management skills.
• Excellent attention to detail and accuracy.
• Ability to multitask and prioritize in a fast-paced office environment.
• Professional and compassionate approach when working with patients.

Responsibilities

• Serve as the first point of contact for patients, visitors, and healthcare providers.
• Answer and manage high-volume inbound calls professionally.
• Provide friendly, professional, and patient-focused customer service.
• Create and manage patient orders in company systems.
• Accurately enter and update patient information.
• Monitor incoming faxes and ensure documentation is processed appropriately.
• Maintain accurate and complete records.
• Verify insurance eligibility and obtain equipment authorizations.
• Collect and organize documentation required for billing.
• Maintain accurate billing information and process payments as needed.
• Schedule equipment deliveries and pickups.
• Coordinate with patients, healthcare providers, and clinical teams.
• Help ensure equipment and services are provided in a timely manner.
• Maintain organized and up-to-date patient files.
• Assist with audit documentation and compliance requirements.
• Provide general administrative support to the branch team.

Skills

Verbal communication

Written communication

Organizational skills

Multitasking

Customer service

High-volume call handling

Professional demeanor

Education

High School Diploma or equivalent

2+ years experience in customer service/medical office/administrative support

Tools

Microsoft Office/M365

Job description

Branch Coordinator / Administrative Assistant

Location: Sharonville, Ohio

Schedule: Monday–Friday | 9:00 AM–5:30 PM

Occasional Overtime: Saturdays as needed

Pay Rate: $21.00 per hour

Job Type: Temp-to-Hire Opportunity

Kelly is seeking a Branch Coordinator / Administrative Assistant to support a busy healthcare branch in Sharonville, Ohio. This position serves as a key point of contact for patients and healthcare providers while providing administrative and customer service support.

If you are organized, detail-oriented, comfortable handling high-volume calls, and enjoy helping people, this could be a great opportunity for you!

Key Responsibilities

Customer Support

• Serve as the first point of contact for patients, visitors, and healthcare providers
• Answer and manage high-volume inbound calls professionally
• Provide friendly, professional, and patient-focused customer service

Order & Data Management

• Create and manage patient orders in company systems
• Accurately enter and update patient information
• Monitor incoming faxes and ensure documentation is processed appropriately
• Maintain accurate and complete records

Insurance & Billing Support

• Verify insurance eligibility and obtain equipment authorizations
• Collect and organize documentation required for billing
• Maintain accurate billing information and process payments as needed

Scheduling & Coordination

• Schedule equipment deliveries and pickups
• Coordinate with patients, healthcare providers, and clinical teams
• Help ensure equipment and services are provided in a timely manner

Records & Administrative Support

• Maintain organized and up-to-date patient files
• Assist with audit documentation and compliance requirements
• Provide general administrative support to the branch team

Qualifications

• High School Diploma or equivalent required
• Minimum 2 years of experience in customer service, medical office, healthcare, or administrative support
• Strong verbal and written communication skills
• Proficiency with Microsoft Office/Microsoft 365
• Comfortable working with multi-line phone systems and high-volume calls
• Strong organizational and time-management skills
• Excellent attention to detail and accuracy
• Ability to multitask and prioritize in a fast-paced office environment
• Professional and compassionate approach when working with patients

Why Consider This Opportunity?

This is a great temp-to-hire opportunity for someone looking to build a career in healthcare administration while making a meaningful impact on patients and supporting day-to-day branch operations

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Please note: The following benefits reflect Kelly's general offerings. Eligibility may vary by assignment, location, and job type. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan.

Get a complete career fit with Kelly.

You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.