Patient Flow Specialist — Hospital Unit Concierge

Virginia Mason Medical Center; Seattle (WA); Presencial; USD 42.000 - 66.000; Jornada completa

Descripción de la vacante

Virginia Mason Franciscan Health is seeking a Hospital Unit Coordinator to greet patients, triage calls, and maintain locator boards while coordinating unit operations. You will schedule tests and convey procedures to patients, ensuring timely engagement and understanding.

Daily duties include managing admission/discharge charts, medication reconciliation support, and keeping patient information confidential.

Formación

• High school diploma or equivalent required.
• At least two years of customer service experience, preferably in healthcare.
• Working knowledge of medical terminology.
• Excellent customer service skills.
• Demonstrated time management, organizational and problem solving skills.
• Ability to work independently; strong interpersonal skills.
• Excellent verbal and written communication skills.
• Strong computer skills and knowledge of VM information systems.
• Understanding of diagnostic tests, coding, procedures, and preparation.
• CPR certification.

Responsabilidades

• Coordinate the unit by greeting patients and visitors, triaging calls, and maintaining locator boards.
• Communicate scheduled tests and procedures to patients for timely engagement.
• Manage patient charts on admission and discharge; assist with medication reconciliation.
• Process medication calendars and Micromedex information for discharge portfolios.
• Coordinate and maintain nursing unit supplies; ensure patient confidentiality.
• Respond to patient and visitor requests, escalating issues as needed.
• Ensure correct patient type and accommodation codes daily.

Conocimientos

Customer service

Communication skills

Time management

Organizational skills

Problem solving

Interpersonal skills

Verbal communication

Written communication

Computer skills

VM information systems

Diagnostics knowledge

Educación

High school diploma

Herramientas

VM information systems

Descripción del empleo

Virginia Mason Franciscan Health is seeking a Hospital Unit Coordinator to greet patients, triage calls, and maintain locator boards while coordinating unit operations. You will schedule tests and convey procedures to patients, ensuring timely engagement and understanding.

Daily duties include managing admission/discharge charts, medication reconciliation support, and keeping patient information confidential.