Patient Flow Coordinator

Virginia Mason Medical Center; Seattle (WA); On-site; USD 42,000 - 66,000; Full time

Job summary

Virginia Mason Franciscan Health is seeking a Hospital Unit Coordinator to greet patients, triage calls, and maintain locator boards while coordinating unit operations. You will schedule tests and convey procedures to patients, ensuring timely engagement and understanding.

Daily duties include managing admission/discharge charts, medication reconciliation support, and keeping patient information confidential.

Qualifications

• High school diploma or equivalent required.
• At least two years of customer service experience, preferably in healthcare.
• Working knowledge of medical terminology.
• Excellent customer service skills.
• Demonstrated time management, organizational and problem solving skills.
• Ability to work independently; strong interpersonal skills.
• Excellent verbal and written communication skills.
• Strong computer skills and knowledge of VM information systems.
• Understanding of diagnostic tests, coding, procedures, and preparation.
• CPR certification.

Responsibilities

• Coordinate the unit by greeting patients and visitors, triaging calls, and maintaining locator boards.
• Communicate scheduled tests and procedures to patients for timely engagement.
• Manage patient charts on admission and discharge; assist with medication reconciliation.
• Process medication calendars and Micromedex information for discharge portfolios.
• Coordinate and maintain nursing unit supplies; ensure patient confidentiality.
• Respond to patient and visitor requests, escalating issues as needed.
• Ensure correct patient type and accommodation codes daily.

Skills

Customer service

Communication skills

Time management

Organizational skills

Problem solving

Interpersonal skills

Verbal communication

Written communication

Computer skills

VM information systems

Diagnostics knowledge

Education

High school diploma

Tools

VM information systems

Job description

Job Summary and Responsibilities

As our Hospital Unit Coordinator, you will coordinate the unit by greeting patients and visitors, triaging phone calls, and maintaining current information on locator boards. You will communicate scheduled tests and procedures for patients, ensuring timely engagement and understanding.

Every day you will manage patient charts upon admission and discharge, assisting with medication reconciliation during admissions. You may also process medication calendars and Micromedex information for discharge portfolios, ensuring comprehensive patient handover.

To be successful in this role, you will coordinate and maintain nursing unit supplies, meticulously monitoring patient confidentiality and contributing to a hazard-free work environment. As appropriate, you will respond to patient and visitor requests and complaints, escalating issues to the suitable staff when necessary, and ensure correct patient type and accommodation codes on a daily basis for all patients.

Job Requirements

Required

• High school diploma, or equivalent
• At least two (2) years customer service experience, preferably in a healthcare setting
• Working knowledge of medical terminology
• Excellent customer service skills
• Demonstrated time management, organizational and problem solving skills
• The ability to work independently; strong interpersonal skills
• Excellent verbal and written communication skills
• Strong computer skills and knowledge of VM information systems
• An understanding of diagnostic tests, coding, procedures, and preparation
• CPR certification

Where You'll Work

Virginia Mason Franciscan Health brings together two award winning health systems in Washington state - CHI Franciscan and Virginia Mason. As one integrated health system with the most patient access points in western Washington our team includes 18,000 staff and nearly 5,000 employed physicians and affiliated providers. At Virginia Mason Franciscan Health you will find the safest and highest quality of care provided by our expert, compassionate medical care team at 11 hospitals and nearly 300 sites throughout the greater Puget Sound region.