Patient Flow Leader: Hospital Operations & Dispatch

Compass Group USA; New Orleans (LA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance

Disability Insurance

Retirement Plan

Flexible Time Off

Holiday Time Off

Employee Assistance Program

FSAs

Personal Leave

Job summary

Crothall Healthcare, a Compass Healthcare company, seeks a Patient Flow Manager to lead a team of Patient Observation Assistants in a hospital environment. You will oversee dispatcher logic, coordinate observation services, and ensure regulatory compliance.

Responsibilities include training staff, monitoring transport activities, and helping manage departmental budget to meet financial objectives. This role supports patient safety and efficient movement across units; healthcare operations

Qualifications

• Management experience in hospital environment and/or patient transportation.
• Analytical ability to interpret statistical data and identify trends.
• Basic computer skills with Windows OS; ability to troubleshoot software issues.
• Associate’s degree is preferred.

Responsibilities

• Understands and applies knowledge of basic patient transport concepts, infection control practices, and proper body mechanics.
• Understands and determines, explains, and develops dispatcher logic and transporter activities; monitors and supervises dispatcher activity.
• Assists in coordination of Patient Observation activities and services with other departments; develops service agreements as appropriate.
• Ensures compliance with all regulatory agencies including but not limited to Federal, State, JCAHO, OSHA, and CDC.
• Orients, trains, and develops all levels of personnel such as, dispatchers, trainers, transporters, couriers, drivers, and elevator operators.
• Assists unit director in achieving financial objectives, ensures department operates within budget, and assists controlling departmental expenses.
• Performs other duties as assigned.

Skills

Management experience

Analytical ability

Basic computer skills

Team leadership

Education

Associate's degree preferred

Job description

Crothall Healthcare, a Compass Healthcare company, seeks a Patient Flow Manager to lead a team of Patient Observation Assistants in a hospital environment. You will oversee dispatcher logic, coordinate observation services, and ensure regulatory compliance.

Responsibilities include training staff, monitoring transport activities, and helping manage departmental budget to meet financial objectives. This role supports patient safety and efficient movement across units; healthcare operations