Patient Flow Lead — Clinic Operations

Planned Parenthood of Greater New York; New York (NY); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Generous PTO and holiday schedule

Medical, dental and vision coverage

FSA, HSA, Commuter pre-tax

Disability and Life insurance

401(k) Retirement Plan

Job summary

Planned Parenthood of Greater New York is seeking a patient care associate to optimize daily patient flow, reduce wait times, and ensure a positive patient experience. The role involves supporting clinic leadership, managing scheduling, and assisting with duties as needed.

Candidates should be detail-oriented, customer-focused, and proficient with Microsoft Office and electronic health records. Flexible scheduling including evenings and weekends may be required.

Qualifications

• High school diploma or GED required.
• Excellent writing and interpersonal skills.
• Experience with electronic health records preferred.

Responsibilities

• Monitor patient flow and minimize wait times to improve patient experience.
• Coordinate staff schedules and optimize room utilization.
• Support clinic leadership and assist with patient care associate duties.
• Maintain policies on HIPAA and safety procedures.

Skills

Customer service

Communication

Teamwork

Attention to detail

Time management

Problem solving

Calm under pressure

Microsoft Office

Electronic health records

Education

High school diploma/GED

Tools

Microsoft Office

Electronic Health Record

Job description

Planned Parenthood of Greater New York is seeking a patient care associate to optimize daily patient flow, reduce wait times, and ensure a positive patient experience. The role involves supporting clinic leadership, managing scheduling, and assisting with duties as needed.

Candidates should be detail-oriented, customer-focused, and proficient with Microsoft Office and electronic health records. Flexible scheduling including evenings and weekends may be required.