Clinic Operations Manager: Lead Patient Flow & Team

Apicha Community Health Center; New York (NY); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

12 Paid Holidays

Vacation and Sick Leave

Health Insurance Coverage

Flexible Spending Account

Life Insurance

Employee Assistant Program

Job summary

Apicha Community Health Center seeks a Manager of Clinic Operations in Jackson Heights to oversee front desk workflows, ensure policy adherence, and coordinate patient scheduling and demographics in the practice management system. The role reports to the Director of Clinic Operations and requires strong leadership and EMR experience.

The ideal candidate will manage staff, monitor compliance, and drive improvements in patient access and service quality while working flexible hours including

Qualifications

• Associate degree with 3 years related experience.
• Understanding of scheduling efficiency and patient flow in a medical practice.
• Ability to manage staff questions, problems, and resolve conflicts.
• Ability to take initiative and follow through on projects.
• Ability to prioritize and manage multiple tasks in a stressful environment.
• Ability to interface with licensed providers.
• Ability to work both independently and in a team.
• Fluency in Spanish or one of Asian languages preferred.
• Working knowledge of Word, Excel, Outlook, Adobe, and PowerPoint.
• Experience with EMR (eClinicalWorks preferred).
• Able to work flexible hours including evenings and weekends.

Responsibilities

• Monitor front desk activities to ensure efficient patient flow and proper scheduling.
• Ensure policies, procedures and work instructions are followed.
• Oversee patient demographics, data accuracy, billing and scheduling in the practice management system.
• Submit daily cash deposits in a timely manner.
• Train and orient front office staff on systems and procedures.
• Maintain managed care reports and provider enrollment status.
• Coordinate medical records, referrals, and compliance with regulations.
• Oversee online patient recruitment to ensure timely access to services.

Skills

Scheduling

Patient flow

Staff management

Communication

Multitasking

Independent work

Teamwork

Spanish/Asian languages

Education

Associate degree

Tools

eClinicalWorks EMR

Microsoft Office

Adobe

Job description

Apicha Community Health Center seeks a Manager of Clinic Operations in Jackson Heights to oversee front desk workflows, ensure policy adherence, and coordinate patient scheduling and demographics in the practice management system. The role reports to the Director of Clinic Operations and requires strong leadership and EMR experience.

The ideal candidate will manage staff, monitor compliance, and drive improvements in patient access and service quality while working flexible hours including