Patient Flow Coordinator

Lever, Inc.; Highland Park (CA); On-site; USD 42,000 - 64,000; Full time

Job summary

Planned Parenthood Pasadena and San Gabriel Valley (PPPSGV) is seeking a Patient Flow Coordinator to oversee daily health center operations, optimize patient flow, and ensure a positive patient experience. The role involves triaging waiting patients, managing staff schedules, and delegating tasks to center staff as needed.

In partnership with Center Management, you will implement systems to reduce wait times and improve throughput while supporting clinicians and maintaining high quality care in

Responsibilities

• Develop and maintain a system for optimal center flow.
• Facilitate flow to meet productivity benchmarks and reduce patient wait times.
• Arrange patient charts and schedules to maximize clinician productivity.

Job description

Founded in 1933 by Pasadena residents dedicated to women's health, PPPSGV is not only among the oldest of Planned Parenthood affiliates—we're also one of the fastest growing. Today, we see over 60,000 patient visits per year and deliver over 15,000 opportunities for sex and relationship education in our schools and colleges.

Planned Parenthood Pasadena and San Gabriel Valley (PPPSGV) is an affiliate or member of Planned Parenthood Federation of America (PPFA) – one of 67 across the country. PPPSGV provides on-the-ground reproductive health care, health education and advocacy for localpeople across Pasadena and the San Gabriel Valley.

PPFA is a national organization and does not provide direct medical services in local communities, but serves as a resource for policymakers, media and health care providers. PPFA does set medical standards for all Planned Parenthood affiliates in the United States and, in so doing, ensures the high quality healthcare offered by its affiliates.

The local and national organizations conduct independent fundraising campaigns, but work to coordinate these efforts.

Responsible for the daily health center patient flow. Serve as the subject matter expert in center efficiency and productivity. Develop and maintain center specific systems that meet productivity performance benchmarks, reduce patient wait times and ensure a positive patient experience. Triage waiting patients and manage daily staff and patient schedules. Delegate roles and responsibilities to center staff as needed.

As a Patient Flow Coordinator, you will save lives while you:

• In partnership with the Center Management, develop and maintain a system for optimal center flow
• Responsible for flow facilitation that meets productivity performance benchmarks, reduces patient wait times and encourages a positive patient experience
• Ensure Clinicians maximize productivity by arranging patient charts to