Scheduling Coord, Sr

careers-bayfronthealth; Orlando (FL); On-site; USD 40,000 - 60,000; Full time

Job summary

Orlando Health seeks a Senior Scheduling Coordinator to manage and optimize scheduling for tests and procedures. You will communicate with physicians, patients and staff to schedule, reschedule and cancel single or multiple tests, ensuring accurate demographics, insurance verification, and patient arrival information.

This role emphasizes customer service, punctual attendance, and training of team members, with a focus on accurate data entry and effective problem resolution in a fast-paced

Qualifications

• High school diploma required; medical terminology and basic anatomy training may be required.
• Three years of experience in clinical registration and scheduling.
• Associate degree may substitute for up to two years of experience.

Responsibilities

• Maintain departmental schedules and communicate changes to staff.
• Gather and input patient demographic information, verify insurance and scheduling.
• Communicate prep information, arrival times and locations to patients.
• Liaise with clinical and business staff to ensure efficient patient management.
• Provide training or mentoring to team members.

Skills

Patient scheduling

Medical terminology

Communication

Education

High school diploma

Associate’s degree substitution for experience

Tools

Multiline telephone system

Word processing

Job description

Position Summary

Position Summary

The Senior Scheduling Coordinator will communicate regularly with physicians, patients, ancillary and surgical areas to include: scheduling, rescheduling, and cancellation of single/multiple tests and procedures.

Responsibilities

Essential Functions

• Responsible for maintenance of appropriate departmental schedules.
• May provide feedback to manager for human resources functions such as hiring, coaching, and counseling.
• Efficiently and accurately gathers and inputs patient demographic information, insurance verification/authorization and schedules.
• Accurately communicates prep information, arrival time and arrival location to patient.
• Inputs and distributes charge management process on a daily basis schedules and cancels multiple diagnostic and interventional procedures.
• Understands the importance Orlando Health places on providing exemplary customer service with a Patient First Philosophy.
• Consistently reviews the schedules daily and communicates all changes to appropriate staff.
• Knowledge of computer applications, multi-line telephone system, printers, copy fax machines, which may include required data en
• Acts as a liaison to the clinical and business staff to ensure effective and efficient patient management.
• Assist in training or mentoring of all team members.
• Provide accurate information of department/procedure specific scheduling criteria to expedite patient preparation, arrival location and time.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.
• Monitors workload each day and prioritizing based on department.
• Accurately uses medical terminology, multi-line phones, and word processing/spreadsheet applications.
• Regularly communicates with Patient Access and clinical departments regarding registration and scheduling issues.
• Takes a proactive role in problem resolution.

Qualifications

Education

• High school diploma
• medical terminology and/or basic anatomy training required.

***Associate’s degree in Business, information systems, clinical field or related may be substituted for up to two (2) years of experience.***

License/Certification

None

Experience

• Three (3) years of experience in clinical registration and scheduling.
• Associated degree in Business, information systems clinical field or related may be substitute for two years of experience