Patient-First Scheduling Specialist

Orlando Health, Inc.; Orlando (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Orlando Health, Inc. in Orlando, FL is seeking a Scheduling Coordinator to support physicians, patients and departments by coordinating scheduling, rescheduling and cancellations of tests and procedures.

The role emphasizes excellent customer service, strong communication, and proficient use of scheduling systems. You will review daily schedules, advise staff of changes, and ensure patient preparation and arrival details are accurate.

Qualifications

• 1 year of retail, customer service or health care experience.
• Proficient in computer applications and multi-line telephone systems.
• Ability to understand ICD-9/ICD-10 and CPT codes as needed.
• Excellent communication and customer service skills.

Responsibilities

• Provide scheduling criteria information to expedite patient prep and arrival.
• Be proactive, listen actively, and offer alternatives when needed.
• Maintain superb telephone etiquette and professional communication.
• Review schedules daily and communicate changes to staff.
• Adhere to the Patient First Philosophy and Orlando Health policies.

Skills

Customer service

Communication

Telephone etiquette

Education

High school diploma or equivalent

Medical terminology course (within 90 days)

Tools

Scheduling software

Registration systems

Job description

Orlando Health, Inc. in Orlando, FL is seeking a Scheduling Coordinator to support physicians, patients and departments by coordinating scheduling, rescheduling and cancellations of tests and procedures.

The role emphasizes excellent customer service, strong communication, and proficient use of scheduling systems. You will review daily schedules, advise staff of changes, and ensure patient preparation and arrival details are accurate.