Patient-First Medical Receptionist & Scheduling Pro

Nephrology Associates, P.C.; Clarksville (TN); On-site; USD 32,000 - 45,000; Full time

Job summary

Nephrology Associates, P.C. in Clarksville, TN is seeking a Medical Receptionist to be the first point of contact for patients and to ensure a welcoming, efficient front office. You will handle check-in/out, verify appointments, and support billing and scheduling workflows.

The role requires strong organization and communication skills, familiarity with EMR/EHR systems, HIPAA compliance, and a readiness to travel between offices as needed to support patient care.

Qualifications

• Experience as Medical Receptionist or similar clinical administrative role (dental/clinic a plus).
• Working knowledge of medical terminology, ICD-10/CPT basics, and billing workflows.
• Demonstrated HIPAA compliance, discretion, and professionalism.
• Excellent communication, customer service, and phone etiquette.

Responsibilities

• Greet patients, verify appointments, and complete check-in/check-out in the EHR.
• Manage multi-line phones; schedule, reschedule, and confirm appointments professionally.
• Verify insurance eligibility and benefits; accurately capture payer details.
• Collect and update patient demographics and documentation; ensure HIPAA compliance.
• Support billing: basic coding (ICD-10, CPT), payment posting, and balance follow-up.
• Triage and route calls and messages promptly to the right clinical/administrative staff.
• Maintain organized records and filing systems; support general office tasks (scanning, data entry).
• Contribute to a warm, efficient front office that reflects our commitment to patient care.
• This role requires a willingness to travel to other offices as needed.

Skills

Communication skills

Medical terminology

HIPAA compliance

Phone etiquette

Tools

Epic

Meditech

eClinicalWorks

Athenahealth

Job description

Nephrology Associates, P.C. in Clarksville, TN is seeking a Medical Receptionist to be the first point of contact for patients and to ensure a welcoming, efficient front office. You will handle check-in/out, verify appointments, and support billing and scheduling workflows.

The role requires strong organization and communication skills, familiarity with EMR/EHR systems, HIPAA compliance, and a readiness to travel between offices as needed to support patient care.