Patient-First Medical Receptionist — Front Desk & Scheduling

Evolving Solution Services; Franklin (TN); On-site; USD 25,000 - 30,000; Full time

Job summary

Evolving Solution Services in Franklin, TN seeks a Medical Receptionist for full-time front-desk responsibilities at our clinic. You will greet patients, manage check-in/out, verify appointments, handle multi-line calls, and support basic billing and HIPAA-compliant operations.

You will work with EHR systems (Epic, Meditech, eClinicalWorks, Athenahealth, Dentrix/Eaglesoft), assist with insurance eligibility, patient demographics, and scheduling across locations including occasional travel to

Qualifications

• Experience as a Medical Receptionist or similar clinical administrative role (dental/clinic a plus).
• Working knowledge of medical terminology, ICD-10/CPT basics, and billing workflows.
• Proficiency with EMR/EHR platforms (e.g., Epic, Meditech, eClinicalWorks, Athenahealth, Dentrix/Eaglesoft).
• Demonstrated HIPAA compliance, discretion, and professionalism.
• Excellent communication, customer service, and phone etiquette.
• Willing and able to travel to other job/office locations; reliable transportation, valid driver’s license, and auto insurance.

Responsibilities

• Greet patients, verify appointments, and complete check-in/check-out in the EHR.
• Manage multi-line phones; schedule, reschedule, and confirm appointments professionally.
• Verify insurance eligibility and benefits; accurately capture payer details.
• Collect and update patient demographics and documentation; ensure HIPAA compliance.
• Support billing: basic coding (ICD-10, CPT), payment posting, and balance follow-up.
• Triage and route calls and messages promptly to the right clinical/administrative staff.
• Maintain organized records and filing systems; support general office tasks (scanning, data entry).
• Contribute to a warm, efficient front office that reflects our commitment to patient care.
• This role requires a willingness to travel to other offices as needed.

Skills

Communication

Customer service

Phone etiquette

HIPAA compliance

Tools

Epic

Meditech

eClinicalWorks

Athenahealth

Dentrix

Eaglesoft

Job description

Evolving Solution Services in Franklin, TN seeks a Medical Receptionist for full-time front-desk responsibilities at our clinic. You will greet patients, manage check-in/out, verify appointments, handle multi-line calls, and support basic billing and HIPAA-compliant operations.

You will work with EHR systems (Epic, Meditech, eClinicalWorks, Athenahealth, Dentrix/Eaglesoft), assist with insurance eligibility, patient demographics, and scheduling across locations including occasional travel to