Patient-First Medical Front Desk Specialist

Astera Cancer Care; Mount Sinai (NY); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Health Insurance on day 1

Dental

Vision

Life Insurance

Short- & Long-term disability

401k Plan

PTO

8 paid holidays (2 floating)

Job summary

New York Health is seeking a Medical Front Desk Receptionist to join our Mt. Sinai, NY team. You will greet patients, schedule appointments, manage files, and support the care team in a fast-paced primary care setting.

Requirements include a High School diploma with 2 years of patient-facing experience and strong communication skills. A Bachelor's degree is preferred, with EMR experience highly valued. Competitive benefits are offered along with a supportive team environment.

Qualifications

• High School diploma with at least 2 years of patient facing reception experience.
• Bachelor’s Degree preferred.
• Excellent oral and written communication skills.
• Ability to accept direction and work within a team concept.
• Strong customer service skills.
• 1yr of an EMR experience-Preferred.

Responsibilities

• Be responsible for the daily opening and closing procedures of the office.
• Welcome all patients and visitors by greeting them in a pleasant, professional manner.
• Assist in comforting patients and maintaining reception area.
• Answer telephones; respond to inquiries; resolve issues; schedule patient appointments.
• Collect co pays and balance total finances of the office on a daily basis.
• Assist patients with the completion of all necessary forms and documentation.
• Build and maintain patient records through the use of the practice EMR system.
• Build, monitor and maintain physician schedules according to suggested scheduling rubrics.
• Assist with the daily distribution of quality assurance surveys and prevention screenings.
• Monitor and respond to incoming messages from Care Team inboxes in collaboration with nurse.
• Monitor daily visit lists to ensure all patients who require appointments are scheduled appropriately.
• Protect patient privacy by adhering to the HIPAA confidentiality guidelines.
• Contribute to a team effort by smoothly transitioning into other related daily roles, as necessary.
• Maintain daily operations of the office by following standard policies and procedures
• Perform tasks as assigned for special projects.

Skills

Communication skills

Team player

Customer service

EMR experience

Education

High School diploma

Bachelor’s degree

Tools

EMR software

Job description

New York Health is seeking a Medical Front Desk Receptionist to join our Mt. Sinai, NY team. You will greet patients, schedule appointments, manage files, and support the care team in a fast-paced primary care setting.

Requirements include a High School diploma with 2 years of patient-facing experience and strong communication skills. A Bachelor's degree is preferred, with EMR experience highly valued. Competitive benefits are offered along with a supportive team environment.