Medical Front Desk Receptionist

New York Health; Mount Sinai (NY); On-site; USD 2,617,000 - 3,444,000; Full time

Benefits offered by this job

Health insurance on day 1

Dental

Vision

Life insurance

Short-term disability

Long-term disability

401k plan

PTO

8 paid holidays (2 floating)

Job summary

New York Health (NYH) is seeking a Medical Front Desk Receptionist to join our team at Mt. Sinai, NY. You will handle daily office openings, greet patients, manage calls, schedule appointments, collect co-pays, and maintain accurate patient records in the EMR system.

The role requires a high school diploma with 2 years of receptionist experience and strong communication and customer service skills. Bachelor’s degree is preferred; EMR experience is a plus.

Qualifications

• High School diploma or equivalent with patient-facing reception experience.
• Bachelor’s Degree preferred.
• Excellent oral and written communication skills.
• Ability to accept direction and work within a team concept.
• Strong customer service skills.
• 1 year of EMR experience preferred.

Responsibilities

• Be responsible for daily opening and closing procedures of the office.
• Welcome patients and visitors in a pleasant, professional manner.
• Assist in comforting patients and maintaining the reception area.
• Answer phones, respond to inquiries, resolve issues, schedule appointments.
• Collect co-pays and balance daily finances of the office.
• Assist patients with completing forms and documentation.
• Maintain patient records in the EMR system.
• Monitor and maintain physician schedules and daily operations.
• Support quality assurance surveys and preventive screenings.
• Monitor Care Team inboxes with nursing collaboration.
• Ensure patients are scheduled appropriately for visits.
• Protect patient privacy per HIPAA guidelines.
• Contribute to the team by adapting to other daily roles as needed.
• Follow standard policies and procedures to run daily operations.
• Perform tasks for special projects.

Skills

Patient-facing

Communication

Teamwork

Customer service

HIPAA compliance

Education

High School diploma or equivalent (2+ years reception)

Bachelor’s Degree preferred

Tools

EMR software

Job description

Why Join Our Team?

At New York Health (NYH), we are revolutionizing healthcare with a holistic, integrated approach. Our multidisciplinary team of physicians, nurses, and healthcare professionals works collaboratively to provide comprehensive care that addresses all aspects of patient wellbeing. With state-of-the-art facilities and a commitment to personalized care, NYH is setting a new standard for healthcare in our communities.

Join us and become a part of our mission to promote lifelong wellness through compassionate, evidence-based practices that empower patients on their healthcare journeys.

Job Description

Medical Front Desk Receptionist

Location: Mt. Sinai, NY (Long Island)

Hours: 4/10 hr shifts Mon-Thu RDO Fri (between 7:30am-6pm)

Organization: New York Health (NYH)-Primary Care

In This Role, You Will

• Be responsible for the daily opening and closing procedures of the office.
• Welcome all patients and visitors by greeting them in a pleasant, professional manner.
• Assist in comforting patients and maintaining reception area.
• Answer telephones; respond to inquiries; resolve issues; schedule patient appointments.
• Collect co pays and balance total finances of the office on a daily basis.
• Assist patients with the completion of all necessary forms and documentation.
• Build and maintain patient records through the use of the practice EMR system.
• Build, monitor and maintain physician schedules according to suggested scheduling rubrics.
• Assist with the daily distribution of quality assurance surveys and prevention screenings.
• Monitor and respond to incoming messages from Care Team inboxes con collaboration with nurse.
• Monitor daily visit lists to ensure all patients who require appointments with be scheduled appropriately.
• Protect patient privacy by adhering to the HIPAA confidentiality guidelines.
• Contribute to a team effort by smoothly transitionig into other related daily roles |as necessary.
• Maintain daily operations of the office by followng standard policies and procedures
• Perform tasks as assigned for special projects.

We Require

• High School diploma with at least 2 years of patient facing reception experience
• Bachelor’s Degree preferred
• Excellent oral and written communication skills
• Ability to accept direction and work within a team concept
• Strong customer service skills.
• 1yr of an EMR experience-Preferred

What We Offer

Salary: Starting at $22 per hour

Benefits: Health Insurance on day 1, Dental, Vision, Life Insurance, Short- and Long-term disability, 401k Plan, PTO, 8 paid holidays (2 floating)

Join us at NYH, where we are making strides in healthcare through innovative and compassionate care.

Visit our website at: Nyhealth.com

Follow us on Facebook: NYH on Facebook

• New York Health is an Equal Opportunity Employer.*