Patient Concierge & Front Desk Coordinator

New York Health; Mount Sinai (NY); On-site; USD 2,617,000 - 3,444,000; Full time

Benefits offered by this job

Health insurance on day 1

Dental

Vision

Life insurance

Short-term disability

Long-term disability

401k plan

PTO

8 paid holidays (2 floating)

Job summary

New York Health (NYH) is seeking a Medical Front Desk Receptionist to join our team at Mt. Sinai, NY. You will handle daily office openings, greet patients, manage calls, schedule appointments, collect co-pays, and maintain accurate patient records in the EMR system.

The role requires a high school diploma with 2 years of receptionist experience and strong communication and customer service skills. Bachelor’s degree is preferred; EMR experience is a plus.

Qualifications

• High School diploma or equivalent with patient-facing reception experience.
• Bachelor’s Degree preferred.
• Excellent oral and written communication skills.
• Ability to accept direction and work within a team concept.
• Strong customer service skills.
• 1 year of EMR experience preferred.

Responsibilities

• Be responsible for daily opening and closing procedures of the office.
• Welcome patients and visitors in a pleasant, professional manner.
• Assist in comforting patients and maintaining the reception area.
• Answer phones, respond to inquiries, resolve issues, schedule appointments.
• Collect co-pays and balance daily finances of the office.
• Assist patients with completing forms and documentation.
• Maintain patient records in the EMR system.
• Monitor and maintain physician schedules and daily operations.
• Support quality assurance surveys and preventive screenings.
• Monitor Care Team inboxes with nursing collaboration.
• Ensure patients are scheduled appropriately for visits.
• Protect patient privacy per HIPAA guidelines.
• Contribute to the team by adapting to other daily roles as needed.
• Follow standard policies and procedures to run daily operations.
• Perform tasks for special projects.

Skills

Patient-facing

Communication

Teamwork

Customer service

HIPAA compliance

Education

High School diploma or equivalent (2+ years reception)

Bachelor’s Degree preferred

Tools

EMR software

Job description

New York Health (NYH) is seeking a Medical Front Desk Receptionist to join our team at Mt. Sinai, NY. You will handle daily office openings, greet patients, manage calls, schedule appointments, collect co-pays, and maintain accurate patient records in the EMR system.

The role requires a high school diploma with 2 years of receptionist experience and strong communication and customer service skills. Bachelor’s degree is preferred; EMR experience is a plus.