Patient-First Medical Front Desk Specialist

Ultimate Staffing; Fullerton (CA); On-site; USD 25,000 - 30,000; Full time

Job summary

Ultimate Staffing is seeking a Front Desk Medical Receptionist for a busy California medical practice. The ideal candidate has at least two years in a medical office, preferably ophthalmology or specialty care, and will be the first point of contact for patients, ensuring a warm, efficient check-in and check-out process.

Responsibilities include greeting patients, scheduling, verifying demographics and insurance, answering calls, maintaining EMR records, and collaborating with clinicians and

Qualifications

• Minimum of 2 years in a medical front office
• Excellent customer service and interpersonal skills
• Strong verbal and written communication
• Ability to manage multiple priorities in a fast-paced environment
• Proficiency with electronic medical records and scheduling systems
• Experience in ophthalmology or specialty practice preferred

Responsibilities

• Greet patients and visitors in a professional and courteous manner
• Check patients in and out for appointments
• Schedule, confirm, and coordinate patient appointments
• Verify patient demographics, insurance information, and medical records
• Answer and direct incoming phone calls
• Manage patient inquiries and resolve concerns with professionalism and empathy
• Maintain accurate documentation within the EMR system
• Collaborate with physicians, technicians, and administrative staff to ensure smooth daily operations
• Support front office workflow and administrative functions as needed

Skills

Customer service

Verbal communication

Written communication

Multitasking

EMR proficiency

Scheduling

Professional appearance

Team collaboration

Tools

Epic EMR

Nextech EMR

Job description

Ultimate Staffing is seeking a Front Desk Medical Receptionist for a busy California medical practice. The ideal candidate has at least two years in a medical office, preferably ophthalmology or specialty care, and will be the first point of contact for patients, ensuring a warm, efficient check-in and check-out process.

Responsibilities include greeting patients, scheduling, verifying demographics and insurance, answering calls, maintaining EMR records, and collaborating with clinicians and