Front Desk Medical Receptionist

Ultimate Staffing; Fullerton (CA); Presencial; USD 25 000 - 30 000; Tempo integral

Resumo da oferta

Ultimate Staffing is seeking a Front Desk Medical Receptionist for a busy California medical practice. The ideal candidate has at least two years in a medical office, preferably ophthalmology or specialty care, and will be the first point of contact for patients, ensuring a warm, efficient check-in and check-out process.

Responsibilities include greeting patients, scheduling, verifying demographics and insurance, answering calls, maintaining EMR records, and collaborating with clinicians and

Qualificações

• Minimum of 2 years in a medical front office
• Excellent customer service and interpersonal skills
• Strong verbal and written communication
• Ability to manage multiple priorities in a fast-paced environment
• Proficiency with electronic medical records and scheduling systems
• Experience in ophthalmology or specialty practice preferred

Responsabilidades

• Greet patients and visitors in a professional and courteous manner
• Check patients in and out for appointments
• Schedule, confirm, and coordinate patient appointments
• Verify patient demographics, insurance information, and medical records
• Answer and direct incoming phone calls
• Manage patient inquiries and resolve concerns with professionalism and empathy
• Maintain accurate documentation within the EMR system
• Collaborate with physicians, technicians, and administrative staff to ensure smooth daily operations
• Support front office workflow and administrative functions as needed

Conhecimentos

Customer service

Verbal communication

Written communication

Multitasking

EMR proficiency

Scheduling

Professional appearance

Team collaboration

Ferramentas

Epic EMR

Nextech EMR

Descrição da oferta de emprego

We are seeking a professional, friendly, and customer-focused Front Desk Medical Receptionist to join our growing medical practice. The ideal candidate will have at least two years of experience working in a medical office environment, preferably within an ophthalmology or specialty healthcare practice. This role serves as the first point of contact for patients and plays a key role in creating a positive patient experience.

Key Responsibilities

• Greet patients and visitors in a professional and courteous manner
• Check patients in and out for appointments
• Schedule, confirm, and coordinate patient appointments
• Verify patient demographics, insurance information, and medical records
• Answer and direct incoming phone calls
• Manage patient inquiries and resolve concerns with professionalism and empathy
• Maintain accurate documentation within the electronic medical record (EMR) system
• Collaborate with physicians, technicians, and administrative staff to ensure smooth daily operations
• Support front office workflow and administrative functions as needed

Schedule Requirements

• Average of 37.5 hours per week
• Flexibility to start as early as 7:45 AM when opening the office
• Availability to work until approximately 5:30 PM when closing the office or assisting patients at the end of the day

Qualifications

Required

• Minimum of 2 years of medical front office experience
• Excellent customer service and interpersonal skills
• Strong verbal and written communication abilities
• Ability to manage multiple priorities in a fast-paced environment
• Professional appearance and demeanor
• Proficiency with electronic medical records and scheduling systems

Preferred

• Experience in an ophthalmology or specialty medical practice
• Working knowledge of Epic and Nextech EMR systems

Ideal Candidate

• Professional and polished in presentation
• Confident and personable
• Friendly and patient-focused
• Calm and composed when handling challenging situations
• A strong communicator with exceptional customer service skills
• Dependable, organized, and detail-oriented
• A collaborative team player who contributes positively to the office culture

This is an excellent opportunity to join a patient-centered healthcare team dedicated to providing exceptional care and service in a professional medical environment.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.