PATIENT FINANCIAL SERVICES WORKER/EMERGENCY APPOINTMENTS HOMELESSNESS

County of Los Angeles; California (MO); On-site; USD 50,000 - 75,000; Full time

Job summary

County of Los Angeles Department of Mental Health seeks an Emergency Patient Financial Services Worker to assist patients with Medi-Cal and other programs. The role involves interviewing patients or relatives, collecting eligibility data, and entering information into LEADER and other systems.

Under an emergency order, initial employment may be up to 90 days with potential for permanent appointment. Strong communication and financial assessment skills are essential.

Qualifications

• Completion of 60 semester units or 90 quarter units from an accredited college or university.
• One (1) year of experience interviewing the public regarding financial assistance, credits, insurance, or hospital services.
• Two (2) years of experience as a Patient Resources Worker interviewing patients or relatives to determine financial resources.
• One (1) year of experience in supervising Patient Resources Workers.

Responsibilities

• Interview patients or relatives to collect financial eligibility data and assist with Medi-Cal and other programs.
• Enter patient information into LEADER and other systems.
• Explain program provisions to plan patient benefits and eligibility for multiple healthcare programs.
• Identify patient financial resources and arrange payments or plans when needed.

Skills

Interviewing public

Data entry LEADER

Healthcare programs

Client communication

Education

60 semester units

90 quarter units

Job description

Position/Program Information

PATIENT FINANCIAL SERVICES WORKER/EMERGENCY APPOINTMENTS HOMELESSNESS

Type of Recruitment

• EMERGENCY

Filing Dates

September 17, 2025, at 8:00 a.m. (Pacific Time)

Exam Number

b9193C-EA

The LA County Board of Supervisors recently declared a local state of emergency for homelessness, and the County is working to revise and expand our response to help all who are affected. We are looking for qualified and passionate individuals to help us in the mission of addressing issues like housing, mental health, and substance use. If you are looking for a new career that will directly benefit the population of LA County, this may be the opportunity for you.

Department of Mental Health is seeking qualified candidates to fill emergency Patient Financial Services Worker vacancies related to the homelessness crisis.

Under the emergency order, applicants who meet the requirements may be hired for an initial period of up to 90 days, with an opportunity for permanent County employment.

Before the end of your initial work period, you will be assessed on your work performance. This assessment will be weighted 100%.

Those who successfully pass the assessment will be considered for permanent appointment to Patient Financial Services Worker.

Essential Job Functions

• Interviews patients or their relatives and/or representatives to obtain financial and other eligibility data and assists patients in preparing, completing, and processing Medi-Cal and other healthcare program applications.
• Collects data and enters patient information into the Los Angeles Eligibility Automated Determination Evaluation and Reporting (LEADER) system, as well as other information systems.
• Interprets provisions and requirements of the various governmental healthcareprograms to provide a plan that is beneficial to the patient and the department.
• Analyzes financial and eligibility data and reviews medical records to establish patient eligibility for a variety of federal, State and County healthcareprograms, such as Medi-Cal, Ability-to-Pay Plan, and Outpatient Reduced-Cost Simplified Application; completes the necessary documents within time limits specified by the appropriate governmental agency.
• Determines patients' financial ability to reimburse the County for healthcare services; interviews and corresponds with patients, responsible relatives and/or representatives, attorneys, employers, agencies, and insurance companies to obtain, verify, or clarify information, and explains County policies; may secure payments and arrange payment plans.
• Reviews and evaluates a wide variety of deeds, life insurance policies, negotiable securities, and miscellaneous assets to determine their value; obtains assignments of insurance benefits and third party liability liens.
• Determines whether patients have healthcare coverage and identifies the billable resource(s) for collection.
• Identifies problem situations and refers patients to other hospital departments, agencies, or community resources when appropriate.
• Review patients' files to pursue the collection of delinquent accounts receivable, as needed; recommend, when appropriate, temporary or permanent suspension of accounts or transfer delinquent accounts to collection services for further follow-up, as needed.

Requirements

• SELECTION REQUIREMENTS:
• Completion of 60 semester units* or 90 quarter units* from an accredited college or university AND one (1) year of experience interviewing the public in connection with applications for financial assistance, credit, insurance, medical or hospital services, social security or workers' compensation.
• Two (2) years of experience as a Patient Resources Worker** interviewing patients or their relatives and/or representatives to determine patients' financial resources to pay for healthcare services.
• One (1) year of experience in the supervision of Patient Resources Workers***.

You MUST meet the above requirement(s) at the time of filing in order to be appointed to fill any vacancies related to this recruitment.

License

A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.

Physical Class

Physical Class II – Light. This class includes administrative and clerical positions requiring light physical effort that may include occasional light lifting to a 10 pound limit and some bending, stooping, or squatting. Considerable ambulation may be involved.

Special Requirement Information

• To receive credit for your units, include a copy of your official transcript from an accredited institution within seven (7) business days from the date of filing your application. The official transcript should be in English; if it is in a foreign language, it must be translated and evaluated for equivalency to U.S. standards. For more information on our standards for educational documents, please visit: https://file.lacounty.gov/SDSInter/dhr/070812_PPG123.pdf (Download PDF reader) and https://file.lacounty.gov/SDSInter/dhr/205105_PPG_123_ACE_Resource_Guide.pdf Official Transcript is defined as a transcript that bears the college seal and states "official and/or copy" issued by the school's Registrar Office. A printout of the transcript from the school's website is NOT considered official and; therefore, will NOT be accepted and may result in your application being incomplete or rejected.

• To qualify, applicant must currently hold or have held the Los Angeles County payroll title of Patient Resources Worker for the required period of time.
• In the County of Los Angeles, Patient Resources Worker is defined as identifies patients' financial resources to pay for medical and/or mental health care and services; and assists patients in making assignments for medical benefits and completes standardized billing forms based upon data acquired.

No withhold will be allowed. No Out-of-Class experience will be accepted for this examination

Additional Information

Under the emergency order, applicants who meet the requirements may be hired for an initial period of up to 90 days, with an opportunity for permanent County employment. Before the end of your initial work period, you will be assessed on your work performance. This assessment will be weighted 100%. Those who successfully pass the assessment will be considered for permanent appointment.

IMPORTANT NOTES

• Applications may be rejected at any stage of the examination and selection process.
• FALSIFICATION of any information may result in DISQUALIFICATION or RESCISSION OF APPOINTMENT.
• Utilizing VERBIAGE from the Class Specification, Minimum Requirements, and/or Special Requirement Information serving as your description of duties WILL NOT be sufficient to demonstrate that you meet the requirements. In doing so, your application will be REJECTED as INCOMPLETE.

SOCIAL SECURITY NUMBER LANGUAGE

Please include your Social Security Number for record control purposes. Federal law requires that all employed persons have a Social Security Number.

COMPUTER AND INTERNET ACCESS AT LIBRARIES

For candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County.

NO SHARING USER ID AND PASSWORD

All applicants must file their applications online using their own user ID and password. Using a family member or friend's user ID and password may erase a candidate's original application record.

Anti-racism, Diversity, And Inclusion (ardi)

The County of Los Angeles recognizes and affirms that all people are created equal and are entitled to all rights afforded by the Constitution of the United States. The Department of Human Resources is committed to promoting Anti-racism, Diversity, and Inclusion efforts to address the inequalities and disparities amongst race. We support the ARDI Strategic Plan and its goals by improving equality, diversity, and inclusion in recruitment, selection, and employment practices.

Department Contact

HR Examinations Unit: [phone]
HR Examinations Unit Email: [e-mail]
Analyst Contact Phone: Lola Sacks, [phone]
Analyst Contact Email: [e-mail]
ADA COORDINATOR PHONE: [phone]
TELETYPE PHONE: [phone]
CALIFORNIA RELAY SERVICES PHONES: [phone]

Equal Employment Opportunity/Non-Discrimination Statement

The County of Los Angeles is an Equal Employment Opportunity Employer and is committed to non-discrimination in the County workforce, regardless of age (40 and over); ancestry; color; ethnicity; religious creed; protected family or medical leave status; disability; marital status; medical condition; genetic information; military and veteran status; national origin; race ; sex; gender; sexual orientation; or any other characteristic protected by State or federal law. For more information, please visit: https://employee.hr.lacounty.gov/eeo-programs/.

Testing Accommodations For Applicants

The County of Los Angeles complies with all federal and state disability laws and makes reasonable accommodations for qualified applicants and employees with disabilities. If a reasonable accommodation is needed to participate in the job application process, please contact the testing accommodation coordinator listed on the job posting. Hearing impaired applicants with telephone teletype equipment may leave messages by calling the teletype phone number on the job posting. For more information on accommodations, please visit: https://hr.lacounty.gov/accessibility/.

Fair Chance

The County of Los Angeles is a Fair Chance employer. Except as otherwise permissible under applicable laws, you will not be asked to provide information about conviction history unless you receive a conditional offer of employment. The County will make an individualized assessment of whether your conviction history has a direct and adverse relationship with the specific duties of the job, and will also consider potential mitigating factors, which may include, but is not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed. Qualified applicants with arrest or conviction records will be considered for employment in accordance with County Fair Chance Policies and the Fair Chance Act (Gov. Code Section 12952).

Employment Eligibility

Final appointment is contingent upon verification of U.S. citizenship or the right to work in the United States.

Career PathFinder

Resources to help current and prospective employees plan a career with Los Angeles County are available. To explore career paths to and from nearly all job titles, please visit our interactive Career PathFinder application at http://career-pathfinder.hr.lacounty.gov.

Veteran’s Credit

Pursuant to the County Charter and County policy, in all open competitive examinations (i.e., examinations open to everyone), the County of Los Angeles will add a credit of 10 percent of the total credits specified for such examination to the final passing score of an honorably discharged veteran, as well as the spouse of a deceased or disabled veteran, who served in the Armed Forces of the United States under specific conditions. For more information on veteran’s credit, please visit: https://file.lacounty.gov/SDSInter/dhr/205102_PPG_115.pdf

Revised September 2025