Patient Financial Services Specialist (Ambulatory & ER)

Brown University Health; Providence (RI); On-site; USD 42,000 - 56,000; Full time

Job summary

Brown University Health seeks a Patient Financial Services Representative to interview and register patients for Emergency/Trauma Center and Ambulatory services, collecting demographic and insurance information. The role involves explaining balances and applying for welfare when appropriate, while coordinating with payers to determine authorization and coverage.

The position requires strong communication, accurate online data entry, and experience with hospital billing systems.

Qualifications

• High School diploma with mathematics and computer courses.
• Strong interpersonal and communication skills are required.
• Experience with third‑party health insurance claims processing is preferred.

Responsibilities

• Interview and register patients for Emergency/Trauma or Ambulatory services, collecting demographic and insurance information.
• Determine eligibility for welfare and hospital free service using established guidelines.
• Explain balances and arrange payment schedules; collect cash/credit card payments when possible; post payments to the ledger.
• Prepare bank deposits and maintain PMAS accounting notes; emboss ID cards and update patient records.
• Register patients online and enter data into computer systems; coordinate with departments for authorization and billing.

Skills

Interpersonal skills

On-line data entry

Billing systems

Math skills

Cash handling

Education

High School diploma

Tools

PMAS accounting system

Billing software

Job description

Brown University Health seeks a Patient Financial Services Representative to interview and register patients for Emergency/Trauma Center and Ambulatory services, collecting demographic and insurance information. The role involves explaining balances and applying for welfare when appropriate, while coordinating with payers to determine authorization and coverage.

The position requires strong communication, accurate online data entry, and experience with hospital billing systems.